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About the Role

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Assist with troubleshooting and resolving technical problems for end-users in a timely manner.

Responsibilities

• Install, configure, and maintain computer systems, peripherals, and software.
• Perform routine maintenance tasks, such as system updates and backups, equipment inventory, and endpoint protection software.
• Assist with onboarding and offboarding processes for employees, including setting up workstations and software.
• Collaborate with senior IT staff to resolve complex issues and escalate when necessary.
• Document and track technical issues and resolutions using the ticketing system.
• Maintain and manage the CCTV system across all dealerships, including exporting footage when requested.
• Coordinate with external contractors/suppliers for computer peripheral repairs.
• Provide first-level network support for onsite devices (Wireless AP, POS Media Player, Router, Switch, etc.).
• Manage phone system support, including adding, changing, or deleting extensions.
• Maintain accurate IT documentation through the change management process.
• Deliver excellent customer service and maintain a positive relationship with end-users.
• Participate in on-call support after business hours.

Requirements

• 2+ years of experience in IT helpdesk/support in a multi-site environment.
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent oral and written communication skills.
• Experience troubleshooting with Microsoft Windows OS, Microsoft Office, and computer hardware.
• Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
• Familiarity with MDM, virtualization technology (VMware), backup solutions (Veeam, Wasabi) is an asset.
• A valid Ontario Driver’s License (G).

Skills

• Information Technology
• Computer Engineering Technology
• Microsoft Windows OS
• Microsoft Office
• Computer hardware troubleshooting
• Networking (IPv4/IPv6, DHCP, DNS)
• MDM
• VMware
• Veeam
• Wasabi

Location

• Head Office – London, ON

Work Type

• Full-Time

Experience Level

• 2+ years

Education Level

• Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline

Benefits

• Discounted Vehicle Purchasing Program
• Boot Allowance
• Computer Rebate Program
• Employee Referral Program
• Tool Purchase Subsidy
• Employer RRSP Matching
• Comprehensive extended health and dental plan

About the Company

• We believe in doing good for our customers and for ourselves.
• We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.
• OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience.
• As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
• If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

Equal Opportunity

• We are an equal opportunity employer that embraces diversity.
• We stand behind the growth of our associates to help them achieve their vision and goals.