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About the Role
Domino's Solutions team is the customer-facing engine for how leading enterprises build, scale, and govern AI-powered applications. Customer Engineering owns everything after the deal closes: adoption, implementation, expansion, and delivery that drives customer renewal and growth.
Responsibilities
- Own the customer program end-to-end from contract signature through expansion, accountable for outcomes.
- Partner with the account team to ensure engagements are scoped for excellent delivery.
- Direct the delivery pod (Forward Deployed Engineers and Integration & Architecture teams) for customer engagements.
- Earn trust at every level, closing the gap between strategic intent and day-to-day delivery.
- Lead solutioning conversations, connecting Domino's capabilities to customer outcomes.
- Drive adoption, enablement, and change management to ensure shipped solutions are utilized.
- Turn customer engagements into growth by uncovering and qualifying new use cases and expansion opportunities.
- Act as the customer's voice inside Domino, converting field intelligence into product feedback and signals.
Requirements
- 4–8 years in an enterprise customer-facing discipline (implementations, consulting, technical program management, or product).
- Comfortable operating when the customer cannot yet articulate the problem.
- Ability to turn unstructured executive conversations into executable plans.
- Sufficient understanding of enterprise data science team practices to ask pertinent questions.
- Demonstrated ownership of delivery across full cycles.
- Experience leading a team (direct reports, cross-functional pod, or a mix of engineers and specialists).
- Technically fluent across software architecture, predictive modeling, and agentic systems.
- Solutions-oriented approach, escalating with recommendations.
- Background in life sciences, financial services, or a regulated industry is a meaningful advantage.
Skills
- Technical Program Management
- Consulting
- Implementation
- Product Management
- Software Architecture
- Predictive Modeling
- Agentic Systems
- Change Management
- Stakeholder Communication
- Account Health Management
- Solutioning
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-Senior Level
Salary/Compensations
- $250,000—$275,000 USD
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- 401(k) plan
- Medical, dental, and vision benefits
- Wellness stipends
About the Company
- Domino builds software that helps AI-driven organizations build and operate advanced data science and AI solutions at scale.
- Our platform integrates model development, MLOps, collaboration, reuse, and reproducibility features.
- Customers include Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA, and the US Navy.
- Backed by Sequoia Capital, Coatue Management, NVIDIA, and Snowflake.
- A small team operating with the spirit of a startup, believing the future of AI is still being invented.
Equal Opportunity
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
- We value a growth mindset.
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work.
- We value all of you that believe improving is always possible.
- We emphasize an environment of teaching and learning.