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About the Role

As a Ninja Sales Engineer, you will explain the technical and functional aspects of our products and services to users, primarily post-sales. You will also collaborate with the sales team, providing technical advice pre-sales. Your role is critical in ensuring customers can best utilize our products.

Responsibilities

• Prepare and deliver technical presentations explaining products or services to customers and prospects.
• Guide customers through the implementation of the NinjaOne solution.
• Work closely with sales teams to understand customer requirements and provide sales support.
• Partner with the account management department to meet the needs of existing customers.
• Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities.
• Take initiative and provide prompt, accurate follow-up to tickets and support calls.
• Troubleshoot Windows.
• Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams, including creating new knowledge base articles/solutions and procedures.
• Actively participate in the design of consulting processes.

Requirements

• 2+ Years’ experience as a Sales Engineer.
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac.
• Exercise sound judgment and prioritize based on customer impact.
• Adaptable to new technologies and embrace change.
• Polished verbal and written communication skills that deliver messages with a customer-first mindset.
• Skillfully build and maintain relationships, both in-person and virtually.
• Ability to work independently and with a team in a global environment.
• Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures.
• Highly organized.
• Driven and self-motivated.
• Seen as a problem solver that brings all the details to the solution.

Skills

• Windows registry
• Windows services
• Linux
• Mac

Location

• Austin, TX
• Tampa, FL

Work Type

• Hybrid
• Full-time

Experience Level

• 2+ Years’ experience

Education Level

• Bachelor’s degree preferred, but not required

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunities for growth and advancement

About the Company

• NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
• The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.
• By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
• NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
• We are committed to providing an inclusive and diverse work environment.