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About the Role

LINQ is building AI into its operations and needs a builder to lead this initiative internally. This role involves embedding with teams to map workflows, simplify processes, and develop AI agents that automate tasks. The goal is to create reusable skills and establish patterns for AI integration across the company, ultimately shaping LINQ's internal agent platform and driving AI adoption.

Responsibilities

• Build multi-step, tool-using agents that simplify real workflows and take work off people's plates.
• Design and ship production-ready agents using foundation model APIs, agent frameworks, and other relevant tools.
• Develop durable agent skills and patterns that can be reused by other teams.
• Implement rigorous evaluation and guardrail mechanisms for agents.
• Instrument agent performance, define metrics, and prove impact through dashboards.
• Train teams, document patterns, and transition ownership of shipped agents.
• Help define LINQ's internal agent platform, including patterns for building, evaluating, deploying, and observing agents.
• Establish patterns for packaging, versioning, evaluating, and sharing reusable agent capabilities.
• Shape the agent orchestration approach, including tool discovery, handoffs, and escalations.
• Evaluate and recommend AI tooling, including foundation models, agent frameworks, and observability tools.
• Co-launch an internal AI champions network, providing technical substance like agent templates and reusable skills.
• Run office hours, workshops, and enablement sessions for various audiences.
• Translate technical achievements into business-relevant language and surface success stories.
• Partner with the CTO on AI strategy and adoption roadmap, providing proof points and metrics.
• Ensure all shipped agents and tools meet regulatory requirements (FERPA, COPPA, PCI, CCPA).
• Track the AI vendor, model, and agent-platform landscape, providing informed recommendations.

Requirements

• 8+ years of experience building production software.
• Direct experience building agents, including multi-step, tool-using LLM workflows.
• Experience considering agent evals, guardrails, failure modes, cost, and human handoff.
• Working knowledge of the modern agent stack: foundation model APIs, agent frameworks, MCP, and evaluation tooling.
• Track record of driving adoption of new tools and practices with measurable results.
• Strong fluency across the stack: scripting, light app development, API integrations, data pipelines, evaluation harnesses.
• Exceptional written and verbal communication skills.
• Comfort with ambiguity and defining paths forward.
• Experience in a PE-backed, multi-product SaaS environment or similar operational complexity.

Skills

• Production software development
• Agent development (multi-step, tool-using LLM workflows)
• Evaluation and guardrail implementation
• Agent performance instrumentation and metrics
• Agent platform definition
• Reusable skill packaging and sharing
• Agent orchestration
• AI tooling evaluation and recommendation
• Technical enablement and training
• AI strategy and roadmap partnership
• Regulatory compliance (FERPA, COPPA, PCI, CCPA)
• Scripting
• Light app development
• API integrations
• Data pipelines
• Evaluation harnesses
• JavaScript
• TypeScript
• React
• Node.js
• AWS

Location

• Remote (US)
• Hybrid (Austin, TX - 3 days in office)

Work Type

• Remote
• Hybrid

Experience Level

• 8+ years of experience

Salary/Compensations

• $190,000 – $220,000

Benefits

• Annual performance bonus
• Long-term incentive participation
• 401(k) plan with 4% employer match
• Flexible Open Paid Time Off Plan
• Ten paid corporate holidays
• 16 paid volunteer hours
• Medical, dental, and vision coverage (PPO with FSA or HDHP with HSA)
• Employer-paid Short-Term Disability
• Employer-paid Long Term Disability
• Employer-paid Basic Life insurance
• Employer-paid AD&D insurance
• Gym reimbursements
• Travel assistance savings
• Employee assistance program
• Pet insurance options
• Referral bonuses
• Paid parental leave

About the Company

• LINQ is a high-growth software company with a mission to empower K-12 district teams.
• We provide best-in-class, cloud-based software solutions integrating finance, HR, nutrition management, and payments.
• LINQ is trusted by 30% of U.S. school districts, serving over 1 billion meals to 17 million students annually.
• We process payroll for 364,000 educators, administrators, and staff.
• Our team consists of talented, committed, and loyal problem-solvers.
• We foster a culture of challenging and meaningful work, mutual respect, and constant improvement.
• Our customers value our attentiveness, patience, communication, and solutions-focused approach.
• LINQ's Values include: Act with Integrity & Build Trust, Deliver Excellence, Embrace Challenges, and Collaborate & Act as One Team.
• LINQ is PE-backed with approximately $100M ARR.
• We are undergoing a transformation to modernize our platform, unify our product portfolio, and embed AI across our operations.

Equal Opportunity

• LINQ is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices.
• All qualified individuals receive consideration for employment based on their qualifications.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.