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About the Role
United Ag & Turf NE is seeking an IT Support team member responsible for supporting all information technology needs across the organization, including desktop and laptop systems, shop computers and applications, VoIP phone systems, LAN/WAN connectivity, and mobile devices. This role provides technical assistance, troubleshooting, and system support to ensure business continuity.
Responsibilities
- Provide Tier 1 and Tier 2 technical support through the ticketing system
- Troubleshoot and support computers, phones, printers, mobile devices, and business applications
- Diagnose and resolve remote connectivity issues (cell phones, hotspots, field software)
- Support machine-down situations with urgency and accuracy
- Install, configure, and maintain hardware and software systems
- Set up new systems, transfer data, and modify existing configurations
- Monitor system performance to ensure proper operation
- Maintain IT inventory, including hardware, software licenses, and user access
- Perform general IT support (password resets, troubleshooting, break/fix)
- Travel to remote locations as needed
- Assist with hardware installations (monitors, keyboards, printers)
- Load and configure operating systems and software applications
- Verify system functionality and performance
- Respond to user inquiries and provide technical guidance
- Train users on systems, tools, and equipment
- Recommend and implement minor system improvements
- Coordinate with help desk, network services, and IT teams
- Provide updates through ticketing systems, email, or direct communication
- Perform other duties as assigned
Requirements
- Strong organizational and communication skills
- Advanced computer proficiency
- Valid driver’s license required
- Strong problem-solving and troubleshooting skills
- Ability to work independently and in a team environment
- Strong communication and customer service mindset
- Ability to prioritize in a fast-paced environment
- Willingness to travel as needed
- Stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
- Close vision requirements
- Hearing ability is sufficient to communicate with others in person or over the phone
- Light to moderate lifting may be required (up to 50 pounds)
- Ability to reach, stoop, kneel, and bend as needed
- Close vision, distance vision, color vision, peripheral vision, and depth perception
Skills
- Desktop and laptop systems support
- Shop computers and applications support
- VoIP phone systems support
- LAN/WAN connectivity support
- Mobile devices support
- Technical assistance
- Troubleshooting
- System support
- Tier 1 support
- Tier 2 support
- Computer support
- Phone support
- Printer support
- Business applications support
- Remote connectivity troubleshooting
- Hardware installation
- Software installation
- Operating system configuration
- System maintenance
- IT inventory management
- User access management
- Password resets
- Break/fix
- System improvements
- Help desk coordination
- Network services coordination
- IT team coordination
Location
- On-site
Work Type
- Full-time
- Occasional travel required
Education Level
- College degree in Information Technology or 1–3 years of related experience
Benefits
- Medical
- Dental
- Vision
- 401K Match
- Referral Bonus
- Earned PTO
- Employee Assistance Program
- Paid Company holidays
- Company Paid Life Insurance
- Great Work/Life Balance
- Opportunities for advancement
About the Company
- United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast.
- We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers.
- United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
- United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand.
- We will continue to invest heavily in the region, building new facilities, updating and upgrading operations, and empowering the business to bring on talented, hardworking individuals.
- Career growth and advancement opportunities are available across our organization.