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About the Role

The Resident Assistant (RA) serves as a facilitator to encourage a positive, welcoming, healthy, safe, cooperative, and considerate living environment. The RA assists with students' personal concerns and helps manage conflicts, aiming to make the residence a safe, valuable, and educational place to live. This live-in position includes night and weekend responsibilities and participation in an after-hours on-call rotation, with accommodation provided.

Responsibilities

Share on-call responsibilities through a structured rota system.
Be in residence overnight while students are present during term time.
Support students during evenings and weekends.
Participate in an on-call rota to ensure the safe and professional running of the London programme.
Serve as the main point of contact for students under the age of 18.
Conduct nightly walkthroughs of the residence at varying times to support student welfare and safety.
Respond to student concerns and emergencies as required and report issues.
Act as a referral agent in serious emergency situations.
Inform the Student Success Manager of incidents, behavioural concerns, and trends.
Monitor student behaviour policies and protocols.
Assist students with their transition to university and community life.
Enforce housing policies and procedures effectively.
Develop positive working relationships with Student Success Advisors and peer staff members.
Assist in maintaining order during emergency situations.
Demonstrate professionalism and high ethical standards.
Maintain clear, consistent communication with colleagues and stakeholders.
Assist with residence matters regardless of duty schedule.

Requirements

Must have the legal right to work in the United Kingdom.
Must have the unrestricted right to work in the UK, without limitations on working hours.
Verto Education is unable to sponsor visas for this role.

Skills

Fluency in English.
Excellent verbal and written communication skills.
Ability to provide information and instructions clearly and professionally.
Excellent problem-solving skills, including investigating and analysing information to draw conclusions.
Comfortable managing multiple priorities in a dynamic environment.
Confident using Google Workspace, Salesforce, and Microsoft Office (Excel, reporting, and documentation).
Ability to work independently and adapt quickly.
Background in higher education or international programmes.
Experience living in on-campus housing.
Working knowledge of university and residence hall policies and procedures.

Location

London, England

Work Type

On-site
Live-in position
Part-time

Salary/Compensations

£200–£225 per week

Benefits

Fully furnished single-occupancy studio accommodation
25 days of annual leave plus Bank Holidays (pro rata basis)
Employee Assistance Programme (EAP) for wellbeing support

About the Company

Verto is on a mission to provide the best possible start to college.
Verto makes travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.
Verto is building a more accessible, more impactful model of higher education.
Verto is a fast-growing, mission-driven organisation creating transformational global experiences.

Equal Opportunity

Verto Education is an equal opportunity employer committed to building an inclusive and diverse workplace.
We welcome applications from all qualified candidates and do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.