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About the Role

Server 2 serves as the lead in delivering exceptional food and beverage service to members and guests, ensuring Invited’s service standards are consistently upheld. This role oversees the coordination and execution of service operations, leads and supports the Server 1 team, and plays a key part in maintaining Member satisfaction and driving service excellence.

Responsibilities

• Maintain high service standards as outlined in the Invited F&B service training programs.
• Oversee food and beverage service, ensuring members/guests are served promptly and attentively, while managing more complex service issues or last-minute changes.
• Ensure comprehensive knowledge of the à la carte menu and daily specials, and guide Server 1 team members in delivering exceptional service.
• Serve as the primary point of contact for Server 1 staff, providing guidance and support as needed.
• Collaborate with management to assign duties, ensuring tasks are completed in a timely and efficient manner.
• Assist fellow employees and lead by example, ensuring smooth communication and seamless service across the team.
• Take responsibility for organizing and maintaining clean, well-stocked workstations and ensuring side work is completed to meet club standards.
• Support management in addressing member/guest complaints, practicing good service recovery, and ensuring any issues are resolved immediately.
• Assist with additional duties as assigned by the F&B Director or other leadership.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Requirements

• High school diploma or equivalent.
• Previous experience in Food and Beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.
• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.
• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Skills

• Food and beverage service
• Communication skills
• Team collaboration
• Service recovery
• Problem-solving

Location

• Nationwide

Work Type

• Full-time
• Part-time

Experience Level

• Lead
• Server 2

Education Level

• High school diploma or equivalent

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs

About the Company

• Invited is the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.
• Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.
• Invited operates with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees.

Equal Opportunity

• Invited is an Equal Employment Opportunity Employer