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About the Role

The Community Ambassador is responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals.

Responsibilities

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Generate new leads, complete guest cards, schedule & conduct tours, and perform lead follow-up.
• Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Perform daily opening and closing checklists, including model & tour route inspection, and performing housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: Move-in and Move-out days, Unit inspections, and Trash-outs.

Requirements

• Must be able to communicate effectively, meet deadlines, and manage your time efficiently.
• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Must be available to work during summer and Turn period.

Skills

• Proficient in Microsoft Office Suite or related software.

Location

• No travel required

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent required
• Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred

About the Company

• Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high-quality residential communities.
• Backed by a deep understanding of the markets, a commitment to quality, and a strong track record of success, Landmark is responsible for some of the premier student housing communities in the nation.
• Headquartered in Athens, GA, Landmark Properties started out as one of the foremost developers and managers of off-campus housing communities in the country.
• Landmark is focused on maximizing each property’s value while providing the very best college living experience for its residents.
• In recent years, Landmark Properties has expanded into the single-family and traditional multifamily housing market.
• The company is positioned to develop and build a variety of housing types for not just college students, but others who desire an unmatched rental experience.
• Landmark’s mission is to be the leading choice for capital partners in search of strategic investment opportunities in the housing sector.
• In addition to providing exceptional results for Landmark’s investors, the company is dedicated to transparent business interactions, excellent client relations, and an unwavering commitment to integrity.

Equal Opportunity

• Landmark Properties is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.