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About the Role

The Shelter Worker responds to the needs of clients in the Agency’s shelters and works with them individually to improve their quality of life.

Responsibilities

• Work effectively, efficiently, and in a client-focused manner to achieve optimal client outcomes.
• Collaborate with the shelter and housing team, other Dixon Hall staff, departments, and volunteers.
• Respond to the needs of residents using the facility.
• Manage the day-to-day operations of the facility and resident care.
• Provide a safe and trustworthy environment and encourage resident input.
• Complete intakes and discharges.
• Establish empathetic rapport with residents.
• Adhere to Dixon Hall’s mission, vision, policies, practices, Toronto Shelter Standards, Municipal fire safety, Board of Health guidelines, and Hostel guidelines.
• Participate in planning and delivering programs and activities to address residents' health, employment, housing, social, and recreational needs.
• Act as a resource for residents, particularly regarding housing issues, support, and advocacy.
• Develop positive relationships with community groups, neighbors, and external resources.
• Implement shelter policies, procedures, and residency agreements fairly and respectfully.
• Participate in ongoing team building, ensuring peer accountability, strong communication, and support.
• Attend and actively participate in department and agency meetings and training sessions.
• Utilize intervention and mediation skills to de-escalate potential conflicts.
• Ensure all relevant information is communicated to the Manager and co-workers.
• Perform light housekeeping and maintenance tasks to ensure a clean work environment.
• Undertake other assigned tasks and responsibilities within the scope of the job description.
• Ensure all record-keeping is up-to-date, reviewing incidents and logging reports each shift.
• Participate in the Client Intake Process in the Shelter(s).
• Maintain appropriate information for funder reports.
• Maintain client files.
• Provide letters for clients.

Requirements

• Must be legally qualified to work in Canada.
• Must provide a Vulnerable Sector Screening check with a clear or satisfactory result.

Skills

• Crisis Management and prevention skills.
• Awareness and knowledge of issues impacting homeless individuals.
• Understanding and appreciation for issues of inclusion and diversity.
• Commitment to principles of anti-racism, anti-sexism, and challenging other forms of oppression.
• Strong written and verbal English language skills.
• Fluency in other languages is an asset.
• Effective communication skills.
• Computer literacy.
• Ability to work effectively in a collaborative team environment.
• SMIS knowledge is an asset.
• Ability to take responsibility for and work through difficult personal reactions.
• Knowledge of issues affecting the target population and emergency/social services.
• Ability to handle emergency situations.
• Conflict resolution skills.
• Harm reduction skills.
• Strong interpersonal skills.
• Commitment to a teamwork approach.

Location

• 354 George Street, Toronto, ON

Work Type

• Full-time
• Permanent

Experience Level

• Minimum 2 years relevant experience providing support to homeless and/or marginally housed individuals, or those with mental health, addiction, or abuse issues.

Education Level

• Community Worker or Social Services Worker Diploma.
• Valid certificates in Standard First Aid and CPR, Hostel Standards, CPI, Case Management, Anti-racism/Anti-oppression, Documentation (Note Taking) Skills, WHMIS.

Salary/Compensations

• $26.51/hr (Level 2)

About the Company

• Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency.
• Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
• To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
• Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

Equal Opportunity

• If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.