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About the Role
The Team Lead, Shelter and Respite Services provides leadership support for the operational requirements of their assigned portfolio, reporting to the Supervisor, Shelter.
Responsibilities
- Support Supervisors in planning, coordinating, directing and monitoring the effectiveness of all operational activities of the assigned portfolio.
- Create an inspiring team environment with an open communication culture.
- Oversee day-to-day shift operation.
- Support developing monthly schedules for the Shelter and Respite Services department.
- Assist with the on call duties on a rotational basis.
- Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy development.
- Seek opportunities to ensure a participative working relationship with funders.
- Seek opportunities to be involved in and contribute to Shelter and Housing Networks in the Community and the City of Toronto.
- Support the effective and efficient procurement and supply control procedures in assigned portfolio.
- Support Supervisors/Managers managing the payroll responsibilities for assigned portfolio.
- Support Supervisors in managing property management issues.
- Undertake other tasks and responsibilities as assigned.
- Support managing all employee performance issues in a timely manner and within Collective Agreement timelines.
- Support, guide, coach and mentor employees.
- Support employees with their goals and expected outcomes in which they will be evaluated.
- Support managing disciplinary actions in accordance with process and timelines set out in the collective agreement.
- Consistently applies terms of the collective agreement within the department.
- Support employees’ return to work process.
- Work collaboratively with other Dixon Hall staff and departments and volunteers.
- Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
- Ensure adherence to all aspects of the Occupational Health & Safety Act and Fire Code.
- Provide support to Occupational Health & Safety Committee to ensure it meets all legislative requirements.
- Support the implementation of fire & emergency drill procedures and reviews reports to ensure follow up is completed as required.
Requirements
- A minimum of 2 years supervisory experience or related equivalent experience.
- Management experience in a unionized environment preferred.
- Previous experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
- Demonstrated crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
- Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
- Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with employees, clients, peers, and volunteers.
- Strong written and verbal English language communication skills; fluency in other languages will be considered an asset.
- Self-directed and independent, as well as proven experience in working effectively as an inter-disciplinary team member and in collaboration with other community professionals.
- Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
- Excellent analytic and writing skills.
- Experience writing grants and proposals.
- Excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations.
- Must be qualified to work in Canada legally for the employer.
- Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
Skills
- Crisis intervention
- De-escalation
- Counseling
- Conflict resolution
- Advocacy
- Interpersonal relationships
- Flexibility
- Patience
- Written communication
- Verbal communication
- Analytical skills
- Writing skills
- Grant writing
- Proposal writing
- Supervisory skills
- Leadership skills
- Human resources management
- Financial management
- Labour relations management
Location
- 351 Lakeshore Blvd E, Toronto, ON
Work Type
- Full-time
- Long-term contract
- Sunday to Thursday from 11:00 A.M. to 7:00 P.M.
Experience Level
- 2 years supervisory experience or related equivalent experience
Education Level
- Social Services Community College Diploma
- Community Work Diploma
- Related degree/diploma
Salary/Compensations
- $53,000 Annually
About the Company
- Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
- To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.
Equal Opportunity
- Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.
- If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.