Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We are looking for a professional and eager Part Time Global Service Desk Analyst to join our Integrated Global Services team. You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.
Responsibilities
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
Requirements
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak in a professional environment
- Excellent written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
Skills
- ITIL Incident Management understanding
- A+ Certification
Location
- Calgary
- Edmonton
- Toronto
- Vancouver
Work Type
- Part Time
- Global
Experience Level
- 2+ years of experience
Salary/Compensations
- $22 - $22 an hour
Benefits
- Great people and culture
- Recognition programs
About the Company
- Long View is one of North America’s most dynamic IT providers.
- We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
- Our company’s core pillars are Integrity, Competence, Value, and Fun.
- 90% of Long View team members rated Long View as a good or great place to work!
- Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people.
- We are fostering an inclusive environment through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias.
- We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Equal Opportunity
- Long View is an equal opportunity employer.
- If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.