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About the Role

The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities

• Perform functions for temporary access badges, landlord building access cards, lost & found, luggage storage, and quarterly inspections for art and meeting rooms.
• Assist with site events in coordination with the conference services team and admins.
• Escalate problems associated with janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms.
• Submit work orders through appropriate channels.
• Work collaboratively with other service lines.
• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
• Perform additional job duties as requested.

Requirements

• High school diploma or general education degree (GED)
• 3 or more years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Track record of initiative, integrity and good judgment.
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.

Skills

• Proficient skills in Google Suite (Gmail, Sheets, Docs)

Location

• Toronto, ON

Work Type

• On-site

Experience Level

• 3 or more years

Education Level

• High school diploma or GED

Salary/Compensations

• 54,000.00 – 56,000.00 CAD per year

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• JLL Experience Services team members are “experts who create value through lasting partnerships.”
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.