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About the Role

dnata Catering U.S. is looking for an Airline Account Administrator to join our JFK team. This role manages inflight catering operations, serving as the main point of contact for airline clients. Responsibilities include understanding client needs, coordinating logistics, and providing exceptional customer service, handling inquiries, negotiating contracts, and ensuring inventory meets quality standards. Your problem-solving skills will address last-minute changes, ensuring top-notch service for both clients and passengers. Your proactive approach will significantly contribute to client satisfaction and the success of dnata Catering.

Responsibilities

Serve as the primary liaison between dnata Catering and assigned airline clients.
Foster strong relationships with clients by understanding their unique requirements and ensuring services are delivered efficiently.
Communicate proactively with clients, providing updates on operational performance and addressing any concerns or last-minute requests.
Support Account Managers in overseeing inflight catering operations, ensuring services meet or exceed client expectations.
Assist with the coordination of catering logistics, ensuring timely and accurate service delivery.
Provide real-time problem-solving solutions for any operational challenges or special requests from airline clients.
Ensure Flight Administrators are accurately completing essential documentation, including boarding bills and CCP7 forms.
Support the training of new Flight Administrators, ensuring they are fully versed in company procedures and airline requirements.
Fill in for Flight Administrators during absences or when support is needed during new account startups, ensuring continuity of service.
Monitor and manage inventory levels for assigned airline accounts to ensure all required products and equipment are available.
Ensure all inventory meets the highest quality standards and is compliant with airline specifications and regulatory requirements.
Collaborate with internal teams to resolve any inventory or quality issues, ensuring consistency and client satisfaction.
Provide exceptional customer service by addressing client needs in a professional and timely manner.
Handle any last-minute changes, special requests, or operational adjustments with creative problem-solving skills.
Ensure that both airline clients and passengers receive the highest level of service and satisfaction.
Collaborate with internal departments such as logistics, production, and quality control to ensure seamless service delivery.
Contribute to continuous improvement efforts by identifying areas for operational efficiency and enhanced client satisfaction.
Participate in team meetings and share insights on account management, client feedback, and potential operational improvements.
Embrace new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
Coordinate with airline clients and ensuring efficient delivery logistics.
Other duties as assigned.

Requirements

High school diploma or equivalent required; a degree in business administration or related field is preferred.
Previous experience in account management, customer service, or operations within the aviation, hospitality, or catering industries is preferred.
Experience in inflight catering operations and working with airline clients is a plus.
Proficient in Microsoft Office applications, including Excel.
Must have a driver's license.
The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209).
Ability to read and write in English.
Schedule flexibility is a must including holidays and weekends.
Ability to lift and push heavy objects.
Ability to work in a fast-paced environment.
Work safely to prevent accidents to self and coworkers.
Continuously asked to multi-task under time limits.
Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
Position requires constant attendance and punctuality.
Follows instructions, responds to management direction.
Takes responsibility for own actions.
Completes tasks on time or notifies appropriate person with an alternate plan.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch.
Must regularly lift and /or move up to 30 pounds.
Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Skills

Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams.
Strong organizational and multitasking skills, with the ability to manage several tasks and priorities simultaneously.
Creative problem-solving skills to handle last-minute changes or special requests from clients.
Attention to detail, particularly in inventory management, quality control, and compliance with airline-specific standards.
Conflict management and resolution.
Customer service.

Location

Work Type

Full-time

Experience Level

Preferred experience in account management, customer service, or operations within the aviation, hospitality, or catering industries.
Plus experience in inflight catering operations and working with airline clients.

Education Level

High school diploma or equivalent required
Degree in business administration or related field is preferred

Benefits

401(k)
Healthcare benefits including Medical, Dental & Vision
Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift

About the Company

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
To be the word's most admired air and travel provider
We Are Safe
We Are Future Thinkers
We Play To Win
We Respect Everyone and Work As A Team
We recruit the best talent and invest in their ongoing development, through training and mentoring.
We provide opportunities to work across our national network.
Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported.

Equal Opportunity

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Notice Regarding Background Checks (State Law Disclosures)
California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.