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About the Role

Canopius seeks an experienced and forward-thinking claims professional with strong expertise in managing engineering and/or property claims, ideally within the London market. This role requires an individual who can lead the adjustment of Engineering and D&F claims from notification through settlement, ensuring outcomes that align with the Canopius Claims Vision. You will shape claims strategy, influence stakeholders, and uphold high standards of technical and operational performance.

Responsibilities

Develop and maintain a deep understanding of the Engineering and D&F claims portfolio, demonstrating strong technical leadership and insight.
Proactively adjust claims within your authority, driving files to timely and effective resolution while delivering an exceptional customer experience.
Ensure financial provisions are robust, accurate, and aligned with the Canopius reserving philosophy.
Build strong, collaborative relationships with underwriters, actuaries, and other internal stakeholders to support portfolio performance and strategic decision-making.
Oversee delegated claims in line with Canopius’ claims values, providing effective technical governance of TPAs and service providers.
Instruct and manage panel lawyers, adjusters, and technical experts to secure optimal outcomes, ensuring cost control and minimising claims leakage.
Contribute to continuous improvement initiatives, supporting innovation and enhancing the claims function’s market-leading reputation.

Requirements

Strong technical background in handling engineering and/or property claims, ideally within the London insurance market.
Strong technical understanding of policy coverage, claims strategy, and negotiation.
Proven ability to interpret and apply legal, regulatory, and territorial considerations across multiple jurisdictions.
Demonstrated capability to manage complex issues, exercise sound judgement, and escalate appropriately.
Excellent organisational skills with the ability to prioritise and deliver under pressure.
Strong analytical and problem-solving abilities, with a proactive and commercially aware mindset.
Stakeholder engagement: Cultivates and maintains positive relationships with relevant internal or external stakeholders.
Collaboration and teamwork: Works effectively with team, project or other work groups.
Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations.
Continuous Improvement: Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes.
Innovation: Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services.
Resilience: The ability to cope with and recover from setbacks, challenges or difficulty.
Future Focused: Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry.

Skills

Engineering claims management
Property claims management
London insurance market expertise
Policy coverage interpretation
Claims strategy development
Negotiation
Legal and regulatory interpretation
Judgement
Problem-solving
Commercial awareness
Lloyd’s market knowledge

Experience Level

Experienced

Education Level

Relevant insurance qualification (or active progress toward one) strongly preferred.

About the Company

Canopius has a highly regarded team of Engineering & Direct and Facultative Property (D&F) underwriters and claims professionals who work together to deliver exceptional service and innovative solutions to our global client base.
Our underwriting portfolio spans North America and international markets, providing coverage across Engineering, Heavy Industry, and Commercial Property.
With deep technical expertise and a reputation for market‑leading insight, our teams operate collaboratively to support complex risks across multiple jurisdictions and industries.