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About the Role

The Operations Manager performs advanced program administration and managerial tasks, planning, organizing, and directing the day-to-day operations of the workforce system. This role collaborates with the management team to develop, implement, and assess operations and service delivery, ensuring workforce system goals and benchmarks are met. The manager is responsible for directing staff to provide exceptional customer service and exercises discretion and independent judgment in significant operational matters.

Responsibilities

Oversees all workforce operations and activities, coordinating career center activities for maximum efficiency.
Manages the workforce system according to established policies and procedures to meet contracted performance measures and expenditure benchmarks.
Understands and applies the concept of a performance-driven system.
Develops and maintains professional relationships with all stakeholders for the benefit of workforce system customers.
Oversees all special projects, coordinating activities and staff for maximum efficiency.
Interprets state and Board rules, regulations, and policies, developing operational procedures and strategies for implementation.
Collects and reviews performance data and develops corrective action plans, including staff and career center performance improvement plans.
Leads outreach efforts, developing, monitoring, and maintaining partnerships and collaborating with system stakeholders.
Identifies training and technical assistance needs for staff and facilitates the provision of necessary tools and resources.
Collects best practices and shares them with all stakeholders.
Advises, mentors, and motivates staff to achieve workforce system goals and serve customers with quality service.
Takes initiative to solve customer needs.
Instills respect, professionalism, and customer engagement in staff.
Contributes to ensuring the safety of customers and staff.
Ensures customer confidentiality and maintains the integrity of operations.
Ensures customer complaints and requests are handled timely, professionally, and according to guidelines.
As a member of the leadership team, reviews service delivery system effectiveness and resource efficiency, making recommendations for improvement.
Performs other related duties as assigned.

Requirements

Must be able to relocate anywhere within the Workforce Solutions service delivery area.
Valid driver’s license and proof of insurance with good driving record.
Must be organized and detail-oriented.
Bilingual in English and Spanish preferred.

Skills

Knowledge of workforce development, economic development, and project management.
Strong understanding and extensive knowledge of workforce programs and the workforce system.
Understanding of workforce integration.
Strong experience in budgeting and funds management.
Strong leadership skills (ability to motivate and provide guidance to staff, management, and leadership).
Ability to maintain a productive work environment and perform well under pressure.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Ability to work with diverse customers with unique needs and communication styles.
Ability to effectively handle or resolve stressful or challenging situations with difficult customers.
Sensitivity to customer needs and feelings, demonstrating concern for others.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to analyze and interpret information and data and provide relevant feedback for action.
Ability to develop strategies and solutions.
Strong knowledge of effective management techniques and practices, including planning, strategy development and implementation, assessment of outcomes, and accountability.

Location

Workforce Solutions service delivery area

Work Type

Full-time

Experience Level

Five (5) years of related work experience required.
Three (3) years of supervisory experience strongly preferred.

Education Level

Undergraduate degree required.
Graduate degree preferred.
Additional work experience may be considered in lieu of educational requirements.
Bachelor’s degree from an accredited university or college in a relevant field of study and five (5) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.
Associate Degree from an accredited college with seven (7) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.
High School Diploma or equivalent from an accredited educational institution with nine (9) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.

Salary/Compensations

$65,000 - $75,000 depending on experience

Benefits

Health Insurance (with 0 cost options for employee only plans)
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 6% Employer Match
Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance

About the Company

C2 Global Professional Services is an award-winning employment and training organization that prepares and places people into productive jobs.
We’re located in five regions in Texas and one in Florida.
We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life.

Equal Opportunity

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity.
Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.
Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment.
All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.