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About the Role

The Sales & Service Lead is integral to elevating the guest experience at ALO, ensuring targets for engagement and guest education are met, creating a service-led environment, and establishing a sanctuary that sets ALO apart.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and product education, and supporting team members through feedback and coaching.
• Continue to build client relationships daily with customers.
• Analyze reports to strategize and deliver results, supporting action plans for deficient areas and highlighting growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Sales & Service Associates and Cashiers, responsible for recruitment and development of talent.
• Use company performance tools to evaluate operations associates and provide constant feedback for individual growth and improvement in partnership with the store leader.
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and business execution.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Requirements

• 2+ years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, is receptive to receiving feedback, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires 32-40 hours per week.
• Must have open availability and be expected to work variable shifts including peak days and weekends.
• Must be able to work during the company’s Blackout period, from the week of American Thanksgiving through the first week of January.

Skills

• Client-centric sales
• Leadership
• Decision making
• Feedback
• Interpersonal communication
• Written communication

Location

• Brooklyn, NY

Work Type

• Full-time
• Onsite

Experience Level

• Associate

Salary/Compensations

• $17.00 - $23.00/ hour

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
• Competitive medical, dental, and vision plan options
• Free virtual access to mental health providers
• New parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)
• Commuter benefits

About the Company

• Mindful movement is at the core of why we do what we do at ALO—it’s our calling.
• Mindful movement in the studio leads to better living, changing who yogis are off the mat, making their lives and their communities better.
• Studio-to-street means taking the consciousness from practice on the mat and putting it into practice in life.