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About the Role

This position plays a key role within the hotel. A natural leader with a passion for hospitality, you will maximize guest satisfaction by ensuring that food & beverage services, outlets, and operations are functioning optimally. You will train, supervise, and inspire a team of Front of House staff.

Responsibilities

• Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty, for Cassette, Bistro and Events.
• Oversee the setup, execution, and breakdown of banquet events, ensuring alignment with event details and service expectations.
• Review banquet event orders (BEOs) and coordinate with Sales and Culinary teams to ensure accurate and timely execution.
• Lead banquet service during events, managing pacing, staffing deployment, and overall flow of service.
• Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible.
• Interview, hire, train, mentor, and lead FOH team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and coaching.
• Improve and maintain service-related internal administration systems to further benefit the department.
• Identify ways of increasing Food and Beverage revenue.
• Forecast labour and team scheduling that align with business needs.
• Implement and guide training to improve service levels within the department, including onboarding, rolling out steps of service and overall service standards.
• Elevate food and beverage service and presentation by proposing initiatives to the F&B Manager.
• Ensure proper cleaning and organization of service stations, bars, dining rooms, equipment, tables and chairs and checklists within the department.
• Assist with the setup and operation of audiovisual (AV) equipment during designated program evenings.
• Follow-up on maintenance deficiencies and ensure everything is in working order.
• Communicate equipment shortages and propose quotes for replenishment.
• Engage with team to keep them motivated with consistent feedback, recognition, development and accountability.
• Manage guest engagement and accountability for service scores and guest feedback, and work to build regular guests.
• Partner with the F&B management team and General Manager to maintain service standards.
• Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe.
• Assist in inventory management, including ordering and weekly inventory counts.
• Communicate and work with all departments to ensure that every guest receives excellent service.
• Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and F&B Manager.
• Manage reservations for all F&B outlets.
• Comply with all Archive standards, policies and procedures at all times.
• Perform other tasks and responsibilities as assigned by management.

Requirements

• A minimum of 2 years of experience in a leadership role within restaurants or hospitality.
• Ability to prioritize, organize, and complete work assignments.
• Familiarity with various POS systems is an asset.
• Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
• Ability to work efficiently in a fast-paced environment and handle stress effectively.
• Strong communication skills.
• Bar background, with knowledge of cocktail theory, wine and spirits.
• Knowledge of classic service styles and Event/Banquet servicing and awareness of current industry trends.
• Knowledge of costing, pricing, and menu construction is an asset.
• Smart Serve Certification.
• Ability to meet the physical requirements of the job.

Skills

• Guest Service
• Leadership
• Problem Solving
• Staff Motivation
• Communication
• Cocktail Theory
• Wine Knowledge
• Spirits Knowledge
• Classic Service Styles
• Event Servicing
• Banquet Servicing
• Industry Trends Awareness
• Costing
• Pricing
• Menu Construction
• POS Systems
• Inventory Management
• Scheduling
• AV Equipment Operation

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum 2 years in a leadership role

Salary/Compensations

• Competitive salary, incentive & benefits

Benefits

• Incentives
• Benefits
• Casual and flexible work environment

About the Company

• Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.
• About The Broadview Hotel: Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. It is a historic east-end neighbourhood landmark with a wonderfully colourful past. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.
• About Gladstone House: Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide
• About Postmark Hotel: Archive's newest addition to our hotel collection is The Postmark Hotel. Dating back to 1914, the Postmark has always been a place for connection. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering. Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.

Equal Opportunity

• Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.