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About the Role
We are seeking an experienced and motivated MPS Engineer to support our customers across a broad range of technologies, including office and production print, digital display screens, retail print systems, and water cooler units. You’ll be a key point of contact on site, responding to service calls, carrying out planned maintenance, and ensuring equipment performs reliably in busy, customer-facing environments. The successful candidate will consistently deliver the highest levels of technical quality and customer satisfaction, working to agreed SLAs and keeping stakeholders informed from first visit through to resolution. You’ll combine strong hands-on engineering capability with excellent organisation and a calm, solutions-focused approach, knowing when to troubleshoot independently and when to collaborate with our technical support team to resolve complex issues quickly and professionally.
Responsibilities
- Diagnose and repair faults on a wide range digital workspace technologies (mechanical, electrical, and network-related)
- Perform routine maintenance, servicing, and preventative checks
- Manage service calls efficiently, meeting SLAs and customer expectations
- Provide basic network support (IP configuration, scan-to-email, print drivers)
- Maintain accurate service records and documentation
- Manage van stock and ensure availability of spare parts
- Deliver excellent customer service and represent the company professionally at all times
- Support equipment refurbishments where required
- Liaise with the technical support team and escalate complex issues
Requirements
- Proven experience as an MPS Field Engineer
- Manufacturer trained and accredited on tier one office, production, printing technologies
- Experience of working with document scanners and associated solutions
- Strong knowledge of leading brands (e.g. Canon, HP, Lexmark, Sharp)
- Strong IT / networking knowledge including Microsoft technologies such as drivers, print servers, and connectivity
- Experience of working with digital display screens, media players, and audio-visual technology
- Excellent communication, organisational, and problem-solving skills
- Ability to manage workloads, handle pressure
- Full, clean UK driving licence
- Proactive, hands-on approach with a strong customer-first mindset
- Calm under pressure and solution focused
- Professional, reliable, and committed to high-quality service delivery
- Passionate about developing others and improving team and business performance
Skills
- MPS Engineering
- Technical Support
- Customer Service
- IT Networking
- Microsoft Technologies
- Digital Workspace Technologies
- Mechanical Repair
- Electrical Repair
- Network Troubleshooting
- Print Driver Support
- Scan-to-Email Support
- IP Configuration
- Document Scanner Operation
- Digital Display Screen Operation
- Media Player Operation
- Audio-Visual Technology Operation
Location
- UK
Work Type
- Field Service
- Full-time
Experience Level
- Experienced
Education Level
- Manufacturer trained and accredited
Salary/Compensations
- Up to £36,000 per annum
- £3,000 annual bonus scheme
Benefits
- Company car
- 25 days holiday plus bank holidays
- Enhanced family leave package
- Life Assurance (four times salary)
- Health & wellbeing support (24/7 GP access, physiotherapy, Employee Assistance Programme)
- Free mortgage advice
- Volunteering days
- Onsite parking
- Free refreshments
- Employee community platform
- Weekly company-wide Learning Days
- Cycle-to-work scheme
- EV schemes
- Flexible working options
About the Company
- Commercial is a purpose-driven, people-first organisation aiming for £100m annual turnover.
- We are Business Transformation Specialists combining original thinking with practical expertise.
- Our specialisms include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.
- Award-winning employer, recognized as Best Place to Work in Business and Management Services.
- Achieved Ecovadis Platinum status in August 2025, placing us in the top 1% globally for sustainability.
- We are #commercialbynature – driven by values, sustainability, and continuous improvement.
- Our Commercial HQ is undergoing a full refurbishment into a state-of-the-art office space designed for creativity, collaboration, and wellbeing.
Equal Opportunity
- We believe our differences make us stronger and are committed to creating a workplace where everyone feels seen, heard, and valued.
- Our Diversity & Inclusion initiatives support menopause, neurodiversity, mental health, and more.
- We hire people, not checklists, and encourage applications even if you don't tick every box.
- We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.