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About the Role

This position plays a key role within the hotel, maximizing guest satisfaction and hotel profitability by ensuring that food & beverage services, outlets, banquets, and operations function optimally. It involves supporting and supervising front-of-house team members, coaching and developing the F&B team, and maintaining an organized internal operation. This role requires a people-first leader to ensure an empathetic and inclusive working environment for the entire F&B department.

Responsibilities

Act as an F&B floor manager, leading service in both restaurant and banquet settings.
Be present on the floor during service to direct operations, support team members, and ensure service standards are consistently upheld.
Oversee the setup, execution, and breakdown of banquet events, ensuring alignment with event details and service expectations.
Review banquet event orders (BEOs) and coordinate with Sales and Culinary teams to ensure accurate and timely execution.
Lead banquet service during events, managing pacing, staffing deployment, and overall flow of service.
Support and supervise FOH team members during shifts in F&B Outlets, providing real-time coaching, direction, and support.
Deliver and model exceptional guest service by responding to inquiries, managing feedback, and resolving concerns professionally.
Assist in determining staffing needs and support the creation of schedules for banquet and FOH team members.
Support training, onboarding, and ongoing development of team members to maintain service consistency.
Ensure banquet and restaurant spaces are clean, organized, and fully prepared for service at all times.
Assist with inventory management, including ordering and conducting regular counts for banquet and FOH operations.
Support cash handling procedures, including float management and basic reconciliation.
Monitor guest feedback and share insights with leadership to support continuous improvement.
Assist with reservations and coordination of banquet and outlet operations as required.
Maintain compliance with all company standards, policies, and procedures.
Step into a Manager on Duty (MOD) role when required.
Perform additional duties and responsibilities as assigned by management.

Requirements

Minimum 3 years' experience in a similar leadership role.
Ability to communicate with team members, co-workers, management and guests in a clear, professional, and courteous manner which fosters a positive and enthusiastic environment.
Ability to prioritize, organize and complete work assignments.
Strong leadership skills including ability to problem solve, motivate team members and exude excellent guest service practice at all times.
Ability to work efficiently in fast paced environment and handle stress effectively.
Outstanding communication skills.
Strong competency in Microsoft office, POS systems and timekeeping.
Strong beverage background, with knowledge of cocktail theory, wine and spirits.
Knowledge of classic service styles and Event/Banquet service essential.
Knowledge of costing, pricing, and menu construction; as well as awareness of current industry trends.
Ideal candidate should be well versed in the following systems: Silverware (hospitality software), ADP (employee platform) and Optimal Control (inventory control software).
Smart Serve Certification

Skills

Leadership
Problem Solving
Motivation
Guest Service
Communication
Microsoft Office
POS Systems
Timekeeping
Beverage Knowledge
Cocktail Theory
Wine Knowledge
Spirits Knowledge
Classic Service Styles
Event Service
Banquet Service
Costing
Pricing
Menu Construction
Industry Trends
Silverware (hospitality software)
ADP (employee platform)
Optimal Control (inventory control software)

Experience Level

3 years' experience in a similar leadership role

About the Company

A collection of heritage-driven, neighbourhood-centric hotels.
Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community.
We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences.
From the people and places we encounter to the connections we make; we aim to create space for all.
We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.