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About the Role

We are looking for sharp, high-agency people to be the first line of support for our customers. You'll be joining a lean, talent-dense, and fast-moving team working alongside attorneys, AI engineers, and the GTM team to maintain an exceptionally high standard of customer experience. Our customers are patent attorneys at top law firms and in-house IP teams at large companies, who are demanding, technical, and time-constrained. You will resolve their support issues, preventing attorneys and engineers from being diverted from product development.

Responsibilities

Own the first response on every inbound support ticket across email, in-app chat, and Slack Connect channels.
Resolve the majority of incoming tickets, including login issues, browser problems, account configuration, basic product questions, and usage walk-throughs.
Triage and route complex tickets to the appropriate attorney, AI engineer, or GTM owner with sufficient context for immediate action.
Build the customer support playbook by writing help docs, recording Loom walk-throughs, and creating self-serve answers for recurring questions.
Provide customer insights back into the product development process.
Collaborate with customer-facing attorneys and CSMs to ensure a seamless customer experience.
Help define and implement excellent customer support practices at Solve.
Shape the customer support function at Solve, a company that values every hire as a multiplier.

Requirements

Engineering graduates or early-career engineers interested in client success and technical request triage.
Paralegals or legal operations specialists with IP or patent exposure, comfortable in technical environments.
A builder mentality; someone who fixes issues proactively rather than just logging them.
Genuine interest in customer experience, with demonstrated past involvement in support, customer success, or service delivery.
Strong written communication skills, as most work is written and customers value precision.
High agency; ability to identify and resolve issues independently.
Ability to maintain a high standard of performance under pressure, handling tickets from senior clients with speed, accuracy, and appropriate tone.

Skills

Customer experience
Written communication
Problem-solving
Technical support
Customer success
Service delivery
Ticket resolution
Ticket triaging
Documentation writing
Video recording
Customer feedback integration
Collaboration
Support tooling (Intercom, Zendesk, Linear, Pylon, or similar)
AI products
Prompt design
Evaluation workflows
Technical product familiarity
Reading stack traces
Understanding browser consoles

Location

Remote

Work Type

Full-time

Experience Level

Early-career
Entry-level

Education Level

Computer Science degree
Engineering degree
Hard-science degree
Paralegal qualifications

Salary/Compensations

Competitive base salary depending on skill and experience.

Benefits

Significant equity
Full visa sponsorship
Opportunity to work with a smart and ambitious team
Private medical insurance
Free meals

About the Company

Solve Intelligence is the fastest-growing startup transforming the IP landscape with an AI platform that manages the entire IP lifecycle.
The company experiences 20-30% MoM revenue growth and serves over 600 global IP teams.
Solve Intelligence has secured $55M in funding from prominent investors including YC, 20VC, Microsoft, and founders of major tech companies.
The platform delivers significant efficiency and quality improvements for its users.
Solve Intelligence is on a high-growth trajectory, aiming to build a generational AI company.