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About the Role

As the Client Success Manager for Arrive Fresh, you will play a pivotal role in building our produce division from the ground up. We are seeking an operational leader with a deep background in produce/perishable freight who thrives in both autonomous and cross-functional environments.

Responsibilities

• Ensure a best-in-class experience for customers in the fresh produce and floral supply chain.
• Act as the primary conduit connecting the Arrive Fresh team and their customer and carrier needs with the broader technology, finance, carrier relations and business development teams.
• Develop account level SOPs for execution.
• Develop best-in-class analytics & reporting.
• Develop technology road-mapping and financial flow.

Requirements

• 10+ years of supply chain experience, including 5+ years in produce & floral.
• Expert in the development of Standard Operating Procedures (SOPs) creation, including program designs and roll-out.
• Expert in cross-functional collaboration across a fast-paced, multi-functional organization.
• Experience identifying and creating automation roadmaps for operational tasks.
• Experience and knowledge of the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA).
• Ability to adjust altitudes quickly, simultaneously creating strategy while ensuring smooth operational roll-out throughout the organization.
• High energy with strong work ethic and passion for continuous improvement.
• Experience in project management and implementation is preferred.

Location

• Austin, TX

Work Type

• Onsite

Experience Level

• 10+ years experience supply chain experience; including 5+ yrs in produce & floral
• Direct supervisory responsibilities over a team of Client Success Manager would supervise Client Success Associates and Reps specializing in produce.

Education Level

• Bachelor's Degree preferred in Business Administration, Finance or Information Technology

Benefits

• Medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups.
• Office wide engagement activities, team events, happy hours and more.
• Casual dress code.
• Free on-site parking.
• Specialty drink from fully stocked coffee bar, Broker’s Brew.
• Onsite gym.
• Free counseling sessions through Employee Assistance Program.
• Company paid holidays, paid vacation time and wellness days.
• 100% paid parental leave.
• Referral Program.
• Relocation assistance.

About the Company

• Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
• We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
• Arrive Fresh relentlessly delivers innovative, compliant, and precision-driven cold-chain solutions with world-class service.
• This helps our partners win in the most complex and perishable industries.
• We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few.
• Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.