Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Client Success Manager, you will be the primary point of contact for biopharma sponsors partnering with Massive Bio to enroll patients in oncology clinical trials. You will manage client relationships, lead calls and business reviews, and ensure client needs are met.
Responsibilities
- Manage a portfolio of biopharma sponsor accounts, leading recurring calls, business reviews, and ad-hoc requests; keep agendas, notes, and action items current.
- Serve as the primary point of contact for sponsor requests, responding promptly and escalating or acting decisively to ensure satisfaction.
- Translate sponsor goals into cross-functional delivery plans across Clinical Operations, Provider Engagement, and Marketing.
- Prepare accurate, audit-ready reports, dashboards, and presentations for regular reviews, and keep account data current in the CRM.
- Partner with Clinical Operations to surface quality and delivery signals that affect sponsor satisfaction, and advocate for improvements.
- Support account renewals by tracking milestones and demonstrating the value delivered.
Requirements
- 3–7 years in a sponsor- or client-facing role in healthcare or life sciences, where you owned the client relationship directly, acting as the primary point of contact and accountable for the client's satisfaction and outcomes, not solely for internal execution.
- Proven ability to lead client meetings and business reviews, manage expectations, and drive cross-functional teams to deliver on commitments.
- Strong executive presence and communication, including fluent English, handling urgent questions in real time and writing clear, precise follow-ups.
- High sense of ownership, responsiveness, and attention to detail, with strong reporting skills (CRM, Excel, Slides).
Skills
- CRM
- Excel
- Slides
- Fluent English
Location
- US
Work Type
- Full-time
Experience Level
- 3-7 years
Education Level
- Bachelor's degree or equivalent practical experience
About the Company
- Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating barriers of geography, financial constraints, and information asymmetry.
- Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients.
- Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.