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About the Role
Support clinical research sites with patient recruitment, retention, and study-specific education. Act as a trusted point of contact for trial-related education, site engagement, and recruitment support, partnering with research sites, investigators, and internal teams.
Responsibilities
- Partner with clinical research sites to develop study-specific action plans supporting patient recruitment, retention, and study delivery.
- Provide education and training to healthcare professionals and site staff on clinical trial protocols, procedures, and study requirements.
- Support study-specific training needs, helping sites understand and implement trial processes effectively.
- Identify and help address recruitment and retention barriers, sharing best practices and practical solutions.
- Work with referral networks where appropriate to help identify potential trial participants.
- Interact directly with patients to provide education on the trial, disease area, or device/medication (where required and appropriate).
- Analyze site activity and engagement data to tailor strategies that maximize pre-screening, screening, and enrollment.
- Complete internal reporting and documentation accurately.
- Organize or support group meetings, site visits, and educational sessions.
- Maintain up-to-date knowledge of relevant therapeutic areas and disease states.
- Manage queries or objections from site staff in a professional, solution-focused manner.
- Oversee company equipment and adhere to all compliance and safety requirements.
Requirements
- Bachelor’s degree in health sciences or a related field.
- Registered Nurse experience is ideal.
- Experience in a Clinical Trial Educator / Site Engagement & Enrolment position or similar role within clinical research / studies.
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- A collaborative, customer-focused mindset and a genuine interest in clinical research.
- Ability to work independently while knowing when to ask for support.
- Good organizational skills and attention to detail.
- A proactive, solutions-oriented approach to problem solving.
- Flexibility to travel as required for site visits.
- Cultural awareness, empathy, and professionalism when working with diverse patients and site teams.
Skills
- Clinical research
- Patient recruitment
- Patient retention
- Study-specific education
- Site engagement
- Healthcare professional training
- Clinical trial protocols
- Data analysis
- Reporting
- Communication
- Interpersonal skills
- Organizational skills
- Problem solving
Location
- Australia
Work Type
- 12-month fixed term contract
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree
Benefits
- Structured onboarding
- Ongoing training
- Exposure to a wide range of clinical research stakeholders and therapeutic areas
- Clear opportunities to grow and develop within the Site Engagement & Enrolment Lead career path
- Collaborative, supportive team environment
- Meaningful work that helps improve patient access to clinical trials
About the Company
- IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
- We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
- We create connections that accelerate the development and commercialization of innovative medical treatments.
- Everything we do is part of a journey to improve patient outcomes and population health worldwide.
- To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact.
- No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.
Equal Opportunity
- IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
- All information and credentials submitted in your application must be truthful and complete.
- Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.
- We appreciate your honesty and professionalism.