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About the Role

The Head of Product is responsible for leading the product strategy, roadmap, prioritization, and product management discipline for Tim Hortons’ owned digital guest experiences across Mobile App, Web, Catering, and connected delivery experiences. This leader oversees a team of product managers aligned to core digital commerce and engagement capabilities, partnering closely with Engineering, Design, Analytics, ML/Data, Restaurant Technology, Marketing, Operations, and Support teams to deliver scalable, modern, and high-performing digital experiences. This role will play a critical leadership role in evolving and elevating Product Management maturity across the organization.

Responsibilities

Define and evolve the product vision, strategic roadmap, and prioritization framework across Tim Hortons’ owned digital experiences.
Lead prioritization and product investment decisions across multiple product domains while balancing guest experience, business priorities, operational realities, and technical scalability.
Translate guest insights, analytics, operational feedback, and market trends into clear product strategies and actionable roadmaps.
Ensure digital product investments align to long-term platform evolution and measurable business outcomes.
Own product discovery, problem definition, and solution shaping processes to ensure initiatives are clearly defined, validated, and prioritized before Engineering commitment.
Establish clear product decision-making frameworks, success metrics, and accountability models across the Product organization.
Lead, coach, and develop a team of product managers aligned to digital commerce and engagement capabilities.
Elevate Product Management maturity across the organization, including discovery practices, prioritization frameworks, roadmap management, experimentation, product readiness standards, and measurable outcome ownership.
Build a high-performing Product organization with clear accountability, customer obsession, and consistent Product Management standards.
Create organizational clarity around Product ownership, prioritization, decision rights, tradeoffs, and cross-functional alignment.
Partner closely with Engineering, Design, Analytics, ML/Data, Restaurant Technology, Marketing, Operations, and Support teams to deliver integrated guest experiences across digital and restaurant-connected touchpoints.
Drive alignment across complex cross-functional initiatives while ensuring Product remains accountable for problem definition, prioritization, customer outcomes, and solution direction.
Partner closely with Engineering and Design leaders to improve product development workflows, planning quality, requirements readiness, and cross-functional execution effectiveness.
Ensure product decisions balance guest value, business impact, operational feasibility, scalability, and technical sustainability.
Champion modern Product Management practices including experimentation, rapid iteration, AI-assisted workflows, and data-informed decision making.
Continuously evaluate emerging AI tools, product workflows, and modern PM methodologies that improve product quality, prioritization effectiveness, team productivity, and speed to value.
Partner with ML/Data teams to identify opportunities for personalization, optimization, automation, and intelligent guest experiences.
Help shape how AI capabilities are integrated into product development, guest engagement, and operational workflows across the organization.
Own measurable digital product outcomes including engagement, conversion, ordering performance, adoption, retention, and guest satisfaction.
Ensure digital experiences are intuitive, reliable, operationally scalable, and aligned to the needs of guests, restaurant owners, and internal operators.
Support the evolution of omnichannel guest journeys across digital and restaurant-connected experiences.
Contribute to broader digital transformation initiatives across ordering, loyalty, payments, personalization, and restaurant technology integration.

Requirements

Bachelor’s degree in Business, Product Management, Engineering, Computer Science, or a related field.
8+ years of experience in Product Management, Digital Product, or Technology Strategy roles.
4+ years of experience leading product managers and cross-functional digital delivery teams.
Proven track record leading consumer-facing mobile app, commerce, loyalty, ordering, marketplace, or digital ecosystem product teams.
Strong product management fundamentals including prioritization, roadmap management, experimentation, stakeholder alignment, and agile delivery practices.
Strong technical fluency and comfort partnering closely with engineering organizations on platform capabilities, integrations, APIs, and technical tradeoffs.
Experience operating within highly cross-functional environments involving multiple business, operational, and technical stakeholders.
Demonstrated experience improving digital product performance, user experience, conversion, adoption, or customer engagement outcomes at scale.
Proven ability to establish Product Management standards, coach product talent, and elevate organizational product maturity.
Experience leading large-scale mobile app or digital commerce ecosystems.
Strong understanding of modern AI-enabled product development workflows and emerging digital tooling.
Experience balancing guest experience strategy with operational and business realities in complex environments.
Demonstrated ability to influence senior stakeholders and create clarity across ambiguous or rapidly evolving initiatives.
Strong communication and organizational leadership skills with the ability to simplify complex problems for both technical and non-technical audiences.
Comfortable operating within transformation-focused, fast-evolving organizations.
Experience working across omnichannel digital ecosystems and integrated operational platforms.
Customer-obsessed and operationally pragmatic.
Technically curious and AI-forward.
Structured thinker with strong prioritization discipline.
Comfortable operating across both strategy and execution.
Strong communicator with high cross-functional credibility.
Calm under pressure and capable of simplifying complexity.
Self-starter who proactively identifies opportunities and drives alignment.
Continuously learning and invested in modern product and technology trends.

Skills

Product Strategy
Roadmap Development
Prioritization
Product Management
Digital Guest Experiences
Mobile App
Web
Catering
Delivery Experiences
Digital Commerce
Guest Engagement
Agile Delivery
AI-enabled Product Development
Experimentation
Data-informed Decision Making
Stakeholder Alignment
Cross-functional Collaboration
Communication
Organizational Leadership

Location

Onsite

Work Type

Full-time
Onsite

Experience Level

8+ years of experience in Product Management, Digital Product, or Technology Strategy roles
4+ years of experience leading product managers and cross-functional digital delivery teams

Education Level

Bachelor’s degree in Business, Product Management, Engineering, Computer Science, or a related field

Benefits

Comprehensive global paid parental leave program
Free telemedicine
Mental wellness support

About the Company

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
These independently operated brands have been serving their respective guests, franchisees and communities for decades.
Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.
Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Equal Opportunity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
RBI's policy applies to all terms and conditions of employment.
Accommodation is available for applicants with disabilities upon request.