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About the Role

Oversee the operations and in-room dining experience for all guests, ensuring guest satisfaction with service, order taking, delivery, and menu descriptions.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Act as liaison between servers, guests, and kitchen.
• Oversee and assist daily operations, cleaning duties, and requisition of necessary supplies.
• Oversee guest selection and ensure proper placement and distribution.
• Responsible for shift staffing and table dressing area.
• Supervise tabletop presentation for meal service.
• Maintain floor presence during shift, greeting and interacting with guests.
• Prepare shift schedules according to hotel occupancy and special functions.
• Handle and resolve constructive guest feedback.
• Maintain inventory of equipment, linen, and other supplies.
• Monitor and control POS system with regards to guest checks and hotel reports.
• Assume additional responsibilities in Restaurant Manager's absence.
• Perform other duties as required.

Requirements

• Excellent customer service skills are required.
• Previous experience in an Assistant Food & Beverage Manager/Supervisory role, preferably in a 5-star/diamond environment.
• Clear and concise written and verbal communication skills in English are required.
• Proficiency in Microsoft Office, namely Word and Excel.
• Excellent organizational, interpersonal, and administrative skills.
• Excellent attention to detail is required.
• Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations.
• Strong food/wine and liquor knowledge is required.

Skills

• Customer service
• Communication (written and verbal)
• Microsoft Office (Word, Excel)
• Organizational skills
• Interpersonal skills
• Administrative skills
• Attention to detail
• Food and beverage knowledge
• Wine knowledge
• Liquor knowledge
• POS system operation

Location

• New York City

Work Type

• Permanent
• Full-Time

Experience Level

• Assistant Manager/Supervisory

Salary/Compensations

• $80,000 per annum plus bonus

About the Company

• Accor is a worldwide leader in hospitality.
• The Plaza, A Fairmont Managed hotel, is a timeless landmark capturing memories since 1907.
• Located in the heart of midtown, The Plaza features luxury hotel rooms and suites, the Champagne Bar, and the Palm Court.
• The Plaza offers the Five Diamond standard of excellence and sophistication while providing an authentically local and unrivalled experience for guests.

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.