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About the Role

Canopius is seeking an experienced Claims Adjuster to manage a portfolio of Financial Lines claims, including Management Liability and Professional Indemnity risks. The role involves managing claims from first notification to resolution, ensuring high-quality technical handling, strong stakeholder engagement, and exceptional customer outcomes in line with Canopius standards. The role-holder will contribute to the Canopius Claims vision of customer excellence through an empowered, collaborative, and innovative approach.

Responsibilities

Proactively adjust Financial Lines claims within authority from notification through to settlement.
Develop and apply a strong understanding of policy coverage, wordings and exclusions.
Analyze coverage, liability and quantum including complex issues and multi-jurisdictional exposures.
Ensure accurate and timely reserving in line with the Canopius reserving philosophy.
Maintain accurate claims files and documentation in line with internal and regulatory standards.
Build and maintain relationships with brokers, clients and internal stakeholders, including underwriters and actuaries, to deliver consistent, effective claims management.
Instruct and manage panel lawyers, loss adjusters and external experts to achieve optimal claim outcomes and reduce claims leakage.
Provide oversight of delegated claims and third-party administrators, monitoring performance and ensuring claims are managed in accordance with Canopius’ claims values.
Escalate complex or high value matters appropriately to senior stakeholders.
Contribute to claims trends analysis and continuous improvement initiatives.
Ensure compliance with internal policies, claims manual and regulatory requirements.
Perform other ad hoc duties as required.

Requirements

Experience handling Financial Lines claims within the London market.
Strong understanding of policy coverage, wordings and liability assessment.
Knowledge of legal and regulatory considerations impacting claims.
Experience managing external counsel and other experts.
Strong analytical, problem solving and decision-making capability.
Ability to prioritise workload and manage multiple claims effectively.
Strong communication and stakeholder engagement skills.
Proficiency in Microsoft Office.

Skills

Stakeholder engagement
Collaboration and teamwork
Adapting to change
Continuous Improvement
Innovation
Resilience
Future Focused

Location

City of London

Work Type

Hybrid working

Experience Level

Experienced

Salary/Compensations

Competitive base salary

Benefits

Non-contributory pension
Discretionary bonus
Health (family) insurance
Dental cover
Benefits to enhance financial, physical, social and psychological health

About the Company

Canopius is a global specialty lines (re)insurer.
One of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
Fosters a distinctive, positive culture which enables employees to bring their whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Operates a flexible, hybrid working model.
Committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

Equal Opportunity

Fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment.
All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate.
Encourage and welcome applicants from all diverse backgrounds.
Make reasonable adjustments throughout the recruitment process and during employment.
Provide information in an alternate format or any other reasonable adjustments upon request.