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About the Role
As a central interface, you coordinate the entire onboarding process for new customers, ensuring they are professionally and effectively integrated with ETERNO Cloud. You act as a Project Manager, managing training and support to ensure a seamless customer start.
Responsibilities
- Manage the end-to-end onboarding process for new customers, from project planning to training on the cloud-based healthcare solution.
- Coordinate all involved teams (Sales, Support, Product) to ensure a smooth and structured integration.
- Serve as the primary point of contact during implementation, proactively identifying challenges and developing pragmatic solutions.
- Maintain, structure, and continuously improve onboarding materials with a focus on efficient processes and usability.
- Identify areas for improvement in the rollout process and contribute to making operations scalable for future growth.
- Convey digital solutions effectively, even to less tech-savvy audiences, demonstrating how modern IT can alleviate daily practice challenges.
Requirements
- Residency in Germany with flexible travel willingness.
- Minimum 2 years of experience in the HealthTech or Healthcare sector, preferably in HealthTech project management.
- Passion for customer support and experience in planning and accompanying implementation phases as a project coordinator with stakeholders.
- Results-oriented approach and motivation in a dynamic environment.
- High self-motivation and desire for close teamwork.
- Experience using practice management systems, ideally InSuite by Doc Cirrus.
- Very good communication skills in German (C1+) and good English skills.
Skills
- Project Management
- Customer Support
- Stakeholder Management
- Process Improvement
- Communication
Location
- Germany
- Hybrid
- Remote
- Berlin
- Frankfurt
- Hamburg
Work Type
- Hybrid
- Remote
- Onsite (customer visits)
Experience Level
- Minimum 2 years experience
Benefits
- Access to ETERNO Spaces for doctor appointments & health check-ups
- JobRad lease (tax-subsidized and environmentally friendly)
- Competitive salary
- Company pension plan with 20% contribution
- Monthly budget for benefits (e.g., Urban Sports Club, gift vouchers, public transport)
- Attractive corporate benefits
- Refer-a-friend bonus
About the Company
- ETERNO is transforming the healthcare sector with digital solutions.
- We are an ambitious team that challenges and supports its members.
- We foster professional and personal development through regular feedback, open exchange, and language courses.
- We celebrate successes together and push each other as a team.
Equal Opportunity
- ETERNO promotes equal opportunity and diversity, striving to create a diverse and inclusive environment.
- We reject discrimination based on ethnicity, color, disability, religion, marital status, age, national origin, ancestry, health status, pregnancy, gender, sexual orientation, gender identity, or other personal characteristics.
- Adjustments to the application process can be requested by contacting careers@eterno.health.