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About the Role

Support the DA Manager in overseeing and optimizing Great Lakes Australia’s delegated authority operating model to deliver a best-in-market proposition for Australian MGAs. Align local execution with the global DA framework through collaboration with international stakeholders.

Responsibilities

• Support and deputize for the DA Manager in operating the DA operating model.
• Manage business throughout the value chain and life cycle, coordinating functions that manage outsourcing relationships with MGAs.
• Orchestrate decision-making processes for DA lifecycle steps including onboarding, oversight, steering, and offboarding.
• Oversee and control MGA outsourcing using a compliant framework, ensuring ongoing control and mitigation of outsourcing risks within the 3 Lines of Defence model.
• Ensure due diligence, quality assurance, and compliance with internal guidelines and external regulatory requirements.
• Facilitate ongoing risk assessments between internal stakeholders to provide a holistic overview of outsourcing relationships.
• Ensure adherence to GL’s global outsourcing policy procedures.
• Manage audit recommendations closure by following up with all partners.
• Demonstrate a proactive and ownership-driven approach to the success of GLA’s Delegated Authority portfolio.
• Assume responsibility for customer oversight and complaints management, rolling out the global GL customer oversight framework in Australia.
• Manage the GLA customer oversight framework, including oversight of GLA’s internal dispute resolution (IDR) process.
• Engage with internal and external stakeholders to resolve IDR and AFCA complaints expeditiously.
• Assume responsibility for all engagements between GLA and AFCA, including drafting AFCA submissions and ensuring compliance.
• Coordinate audits of local DA / MGA partners, establishing scope, preparing for audits, and coordinating mitigation of findings.
• Establish and align business requirements for dashboards and KPIs to enhance reporting across the DA value chain.
• Act as central owner of the GLA DA team’s business requirements, collaborating with data analysts and IT.
• Support and contribute to continuous improvement initiatives across the Delegated Authority operating model.
• Maintain professional relationships at an executive level with outsourcing partners, Munich Re business units, and internal stakeholders.
• Promote client centricity within the DA business management team and deliver the DA value proposition.
• Conduct negotiations with important internal and external clients.

Requirements

• 3–6 years’ experience in management of delegated authority arrangements, underwriting, reinsurance operations, finance, actuarial or internal audit within insurance or reinsurance.
• Experience in complaints handling, particularly internal dispute resolution (IDR) and external dispute resolution (EDR) matters including AFCA submissions and ensuring compliance with regulatory requests.
• First line business experience strongly preferred, particularly within claims, underwriting, portfolio management or finance.
• Experience in a second line risk or internal audit role is beneficial but not essential.
• Working knowledge of delegated authority (agency) arrangements and related operational processes is highly desirable.
• Strong interest and capability in data analytics, data governance, risk systems, and process controls.
• Practical experience working with data, including extracting, reconciling, validating and analysing operational or financial information.
• Experience contributing to dashboards, automated reports or analytics tools (e.g. Excel, BI tools, SQL or similar) is desirable.
• Strong analytical, documentation and organisational skills.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Comfortable managing competing priorities and working with a broad range of stakeholders.

Skills

• Delegated authority arrangements
• Underwriting
• Reinsurance operations
• Finance
• Actuarial
• Internal audit
• Complaints handling
• Internal dispute resolution (IDR)
• External dispute resolution (EDR)
• AFCA submissions
• Regulatory compliance
• Claims
• Portfolio management
• Risk management
• Data analytics
• Data governance
• Risk systems
• Process controls
• Data extraction
• Data reconciliation
• Data validation
• Data analysis
• Dashboard development
• Automated reporting
• Analytics tools (Excel, BI tools, SQL)
• Analytical skills
• Documentation skills
• Organizational skills
• Communication skills
• Stakeholder management
• Negotiation skills

Location

• Australia

Work Type

• Full-time

Experience Level

• 3-6 years

Education Level

• Tertiary qualifications in underwriting, operations, business, data or a related field preferred

About the Company

• Great Lakes Insurance SE (GL) is an integrated insurance carrier and a white-label specialty provider and enabler for primary insurance in over 100 countries, as part of Munich Re Group.
• The Great Lakes Australia (GLA) branch manages the Great Lakes business portfolio in Australia, focusing on Delegated Authority (DA) business in cooperation with Australian MGAs.
• Munich Re embraces and values the interaction of diverse backgrounds, experiences, perspectives, and thought.