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About the Role

The Front Office Assistant Manager is responsible for the entire Front Office daily Operations, ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure, Standard Operating Procedures and other guidelines established by the hotel or the corporate office.

Responsibilities

• Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values and Competencies.
• Ensure that the Brand is protected and that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and Flamework.
• Manage the daily activities of Amansantis in the team when the Front Office Manager / Assistant Front Office Manager is absent.
• Maintain department organization, manning and productivity under the guidance and supervision of the Front Office Manager.
• Display a positive and passionate attitude towards the accomplishment of division goals and achievements.
• Possess full knowledge of stay packages and promotions available to guests.
• Manage and maintain Guest History profiles and ensure Guest Recognition, Customer Delight and Retention on a daily basis.
• Ensure guest information is properly handled and protected.

Requirements

• Minimum 3 years as Front Desk / Reception supervisor in an international luxury hotel.
• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Skills

• Fluency in English and Japanese
• Excellent communication and interpersonal skills

Location

• Aman Tokyo

Work Type

• Full-time

Experience Level

• Supervisor

Education Level

• Four years Degree/Diploma in any discipline

Benefits

• Competitive benefits
• Exciting international career opportunities
• Aman Global Complimentary Night Programme
• Discount on Food & Beverage Outlets and Aman Retail Boutique
• Meals and coffee breaks during shifts
• Club activities
• Birthday Benefit (Food & Beverage outlet experience)
• Qualification acquisition support

About the Company

• Aman Group tempers urban dynamism with a profound atmosphere of serenity.
• With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
• Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.
• We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging.
• When you join Aman Group, you join a family.