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About the Role

The Workplace Technology Support Engineer plays a critical part in realizing the vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability. This role enables the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”. We work on challenging problems, are data-driven, and always focus on the employee experience.

Responsibilities

Provide onsite and remote IT support to employees, troubleshooting issues related to Windows, macOS, VPN, email, Zoom, collaboration tools, and access concerns.
Support onboarding activities by assisting with hardware setup, access provisioning, and employee readiness, including remote support and shipment coordination.
Support offboarding audit tasks to ensure compliance and asset recovery.
Monitor and manage incidents and service requests through ServiceNow or equivalent ITSM platforms, ensuring SLA adherence.
Handle user account management activities such as password resets, access provisioning, and group membership updates.
Escalate complex technical issues to appropriate teams and follow through until resolution.
Assist with on-call PagerDuty support for business-critical incidents and escalations.
Oversee inventory and asset management, including receiving, deploying, tracking, and maintaining hardware.
Ensure accurate documentation and lifecycle management of IT assets.
Perform routine video conference room system checks, troubleshooting, and preventative maintenance.
Participate in operational syncs, knowledge-sharing sessions, and process improvement initiatives.
Guide users through self-service resources and contribute to knowledge base documentation.
Support operational documentation, process reviews, automation initiatives, and continuous improvement efforts.
Embrace an AI-first mindset by identifying automation opportunities and contributing to process improvements.
Provide onsite support coverage during leadership visits, company events, and other business-critical activities.
Maintain security-first practices while handling user data, credentials, devices, and remote troubleshooting.

Requirements

1-2+ years supporting internal or external customers in an IT Service Desk environment.
2+ years experience supporting Mac and Windows devices.
2+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.
1+ years supporting video conferencing systems.
Possess an ITIL mindset.
Proficient in troubleshooting Windows and Mac platforms.
Experience leveraging Jamf and Intune.
Hands-on experience in deploying and managing Jamf Pro for macOS and iOS devices, including integrating it with other IT systems.
Strong problem-solving skills.
Ability to work independently and collaboratively within a team environment.
Experience supporting high priority escalations and high-pressure situations.
Strong ability to prioritize multiple tasks to ensure support for customers and team.
Flexibility to travel up to 20% for standby or onsite operational support.

Skills

Okta
Google Suite
JAMF
Workspace One
ServiceNow
Atlassian Suite
Slack
Salesforce
Jamf Pro
Intune
PagerDuty
Windows
macOS
VPN
Email
Zoom
ITSM platforms
SaaS

Location

Hybrid

Work Type

Onsite
Remote

Experience Level

Mid-level

Salary/Compensations

£46,000—£63,000 GBP

Benefits

Equity (where applicable)
Bonus
Comprehensive healthcare coverage
Financial benefits
Paid time off
Parental leave

About the Company

Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
The Workplace Technology Team joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.
Our Workplace Technology Support Engineers help ensure we provide world-class dynamic technology support for our employees and our spaces.
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.