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About the Role

The Director of Rooms is responsible for the overall leadership, performance, and strategic direction of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Security. This role ensures exceptional guest satisfaction, operational efficiency, and compliance with brand standards, labor agreements, and applicable regulations. This is a highly visible executive role, partnering closely with the General Manager and Executive Committee to drive results, foster a culture of accountability, and deliver an elevated guest experience.

Responsibilities

Direct and oversee all Rooms Division operations to ensure seamless guest experiences
Establish and maintain service standards aligned with brand expectations and luxury positioning
Drive continuous improvement in guest satisfaction scores and service delivery metrics
Lead, coach, and develop department heads and frontline leaders
Foster a culture of engagement, accountability, and inclusion
Partner with HR on performance management, training, and succession planning
Develop and manage departmental budgets, forecasts, and labor costs
Optimize staffing models in alignment with occupancy and business demand
Identify opportunities for operational efficiencies and revenue enhancement
Ensure compliance with applicable labor laws, union agreements, and company policies
Partner with HR on investigations, disciplinary actions, and grievance management
Maintain accurate documentation and support a legally compliant work environment
Champion a guest-first culture, responding to escalations with urgency and professionalism
Oversee quality assurance programs, inspections, and brand audits
Collaborate cross-functionally to ensure a cohesive guest journey

Requirements

Minimum 5–7 years of progressive Rooms Division leadership experience, preferably in a luxury or lifestyle hotel environment
Strong knowledge of Front Office and Housekeeping operations, with multi-department oversight experience
Proven ability to lead in a unionized environment strongly preferred
Demonstrated success in improving guest satisfaction, team engagement, and financial performance
Solid understanding of labor compliance, wage & hour regulations, and operational risk management
Excellent leadership, communication, and decision-making skills
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Location

San Francisco

Work Type

Full-time

Experience Level

5-7 years

Education Level

Bachelor’s degree in Hospitality Management or related field preferred

Salary/Compensations

$120,000 - $140,000 annually & is bonus eligible

Benefits

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

About the Company

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
At The Clift Royal Sonesta San Francisco, we don’t just offer a stay—we create an experience. Known for its bold design, rich history, and vibrant energy in the heart of Union Square, The Clift is a place where creativity, service excellence, and individuality come together.

Equal Opportunity

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.