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About the Role
This role involves managing a high volume of inbound calls and supporting online appointments to ensure patients have a smooth and positive booking experience for their diagnostic procedures. You will be required to work 7.6 hour shifts between 7:15 AM and 5:15 PM.
Responsibilities
- Be the first point of contact for patient interaction
- Providing excellent customer service and patient care
- Managing appointments to maximise customer service and clinic efficiency
- Developing and maintaining strong working relationships with patients, referrers, staff and managers
- Driving the delivery of high-quality service to patients and referrers
Requirements
- Previous customer service experience (highly desirable)
- Ability to multitask while using multiple computer systems
- Demonstrated initiative and willingness to learn
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment
- Have patience and empathy to alleviate medical concerns for patients
Skills
- Customer service
- Communication skills
- Interpersonal skills
- Multitasking
- Initiative
- Willingness to learn
- Teamwork
- Autonomy
- Patience
- Empathy
Location
- National
Work Type
- Full-time
Experience Level
- Corresponding with experience
Salary/Compensations
- Competitive remuneration
Benefits
- Comprehensive paid induction training and ongoing development
- Opportunity for career growth and professional progression
- Part of a fun and dedicated team
- Commitment to health and well-being
- Access to employee assistance program
About the Company
- I-MED Radiology is Australia's largest private diagnostic imaging network with over 240 clinics nationally.
- Offers a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine.
- Committed to exceptional standards of patient care.
- Vision is to be the most respected and trusted medical imaging specialists in the world.
- Purpose is to help save lives and reduce uncertainty.
Equal Opportunity
- Support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.
- Encourage applications from candidates who may not 'tick all the boxes' but may bring unique value.