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About the Role

Cartier boutiques are designed as welcoming spaces for guests, offering a luxurious and comfortable experience where customers can discover creations and experience special emotions. The history of Cartier is enriched by the stories of each individual customer. Boutique staff create these memorable experiences. We are looking for true professionals who understand the excellence of the Maison, resonate with its spirit, and provide heartfelt hospitality, acting as ambassadors for the Maison.

Responsibilities

Customer service and sales at Cartier boutiques
Handling repair reception
Operational tasks
Customer management and inventory management
Repair reception for jewelry and watches
Operational tasks related to customer service and sales

Requirements

More than 2 years of work experience as a professional
Sales and customer service experience
Experience in luxury consumer goods, jewelry, or watch sales
Customer service or hospitality experience in luxury cars, hotels, apparel, or airlines
Experience in a team-oriented work environment
Ability to build trust with customers and respond flexibly
Ability to set goals and actively work on skill development

Skills

Customer service
Sales
Customer management
Inventory management
Repair reception
Teamwork
Communication
Flexibility
Proactiveness
Chinese language skills
English language skills

Location

Boutiques (work location)

Work Type

Full-time

Experience Level

Entry-level (with training and buddy system)
Experienced professionals

Education Level

GIA G.G.
Jewelry and Watch Coordinator certifications

Benefits

4-day initial training in Tokyo
Newcomer training
Buddy system for the first 3 months
Follow-up training
Internal mobility opportunities
Encouragement for curiosity, career driving, and big dreams

About the Company

Richemont is a world leader in the luxury sector, with various Maisons specializing in jewelry, watches, and high-end accessories.
Each Maison embodies a tradition of style, quality, and craftsmanship.
Richemont preserves the heritage and identity of each Maison while innovating and designing new products.
Internal mobility is an accelerator for growth within Richemont and its Maisons.