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About the Role

As our enterprise suite continues to scale on AWS, we are seeking an AWS Cloud Engineer to act as the ultimate escalation point for complex technical issues across the platform. You will combine operations, application and infrastructure best practices, leveraging IaC, automation, and scripting to optimise our AWS environment. You will work directly with Development and Product teams to keep our platforms secure, stable, and performant.

Responsibilities

Own the technical resolution of complex, high-priority escalations across AWS and on-premise environments.
Troubleshoot from first principles (Logs -> Metrics -> Replication) rather than just rebooting and hoping.
Deep dive into AWS issues to identify root causes across Compute, Storage, and Database services.
Read, write, and debug code (Python, PowerShell, or Bash) to build scripts, automate fixes, and query APIs.
Replicate complex customer environments in AWS to test solutions and provide exact failure conditions to developers.
Make architectural recommendations during incidents, such as advising when to use DynamoDB versus RDS.
Monitor observability platforms to proactively resolve infrastructure degradation.

Requirements

Proven experience as an AWS Cloud Engineer actively fixing infrastructure and code issues, not just dispatching tickets.
Deep understanding of AWS architecture across Compute, Storage, and Databases.
Advanced OS-level troubleshooting skills for Windows Server, IIS, or Linux.
Strong scripting and coding abilities, with the comfort to read code.
The technical confidence to challenge configurations and explain complex cloud concepts to developers and external IT teams.
An interest in AI/LLMs, with experience prompting or building simple automations being a massive plus.
Current work rights to be eligible to be considered for this role.

Skills

AWS
Infrastructure as Code (IaC)
Automation
Scripting
Python
PowerShell
Bash
Observability platforms
AI/LLMs
Windows Server
IIS
Linux
DynamoDB
RDS

Location

West London

Work Type

Hybrid working
3 days work in the office / 2 days WFH

Experience Level

Senior

Salary/Compensations

Competitive salary + daily site allowance

Benefits

Amazing culture and real career progression opportunities
No Graveyard Shifts: Our Follow the Sun model means you work a standard day while contributing to 24/7 global coverage.
Modern Tech Stack: You will be working with AWS, Infrastructure as Code, and AI agents—not stuck supporting legacy on-prem systems forever.
Engineering Culture: We value technical skills. If you want get AWS certified, we support that.
Annual bonus
Peer recognition program
Access to counseling services for you and your family
Mentorship from experienced mining professionals
Opportunities to collaborate with our software development team

About the Company

A global technology leader that delivers integrated software solutions for the mining industry.
Join us on our journey to a SaaS‑first future.
Deswik, a Sandvik Company, is a global leader in mine planning software and consulting, with over 500 professionals in 21 offices globally.
Our tools are used at 1,000+ operations worldwide, and we invest heavily in R&D to stay ahead.
We’re proud to be part of the mining industry's digital transformation.
Since 2008, Deswik has been redefining mine planning with intelligent, integrated solutions.
Our passion for innovation and collaboration has made us a global leader in mining technology.
Now part of Sandvik and strengthened by Polymathian Industrial Mathematics, we are shaping the future of mining and rail worldwide.
Deswik delivers world-class software and consulting solutions to the mining and rail sectors.
We empower customers to optimize operations, solve complex challenges, and achieve sustainable success.
Backed by global expertise and a culture of innovation, we are driving smarter decisions every day.
At Deswik, we combine cutting-edge technology with genuine human connection.
Built on technical excellence and a passion for progress, our global team thrives on solving real-world challenges.