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About the Role

As a Microsoft Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team responsible for inbound/outbound logistics, inventory audits, and data center regulatory compliance. You will guide employees in warranty processes and data bearing device destruction, model leadership, drive accuracy in inventory and asset management tasks, and manage escalations with stakeholders.

Responsibilities

• Deliver success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
• Oversee day-to-day operations and ensure inbound and outbound processes run smoothly.
• Assess resource and workflow patterns to identify necessary changes in work assignments to meet timelines.
• Support the planning, management, and communication of end-to-end project plans with stakeholders.
• Ensure all issues are documented, tracked, discussed, and resolved with consistent communication.
• Coordinate and oversee relationships with third-party vendors for data bearing device destruction, ensuring customer information is protected.
• Comply with established methodologies for delivery and execution of contracts and purchase orders.
• Process price and procurement requests for server, network, Storage Area Network (SAN), and spare requirements.
• Provide thought leadership on established methodologies and monitor outcomes.
• Act as a subject matter expert and model compliance for junior team members.
• Conduct daily safety briefings, complete required safety training, and guide technicians on safety procedures.
• Seek opportunities to contribute to workstreams and improve existing processes through simplification and automation.
• Embody company culture and values.

Requirements

• High School Diploma AND experience in warehouse/supply chain within an IT environment, inventory management, retail, warehouse management, logistics, or a related field, OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Skills

• Inventory management
• Logistics
• Data Center regulatory compliance
• Warranty processes
• Data bearing device destruction
• Project management
• Procurement
• Safety procedures

Location

• Data Center

Work Type

• Full-time

Experience Level

• Manager
• 5+ years experience in warehouse/supply chain in an IT environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience (Preferred)
• 1+ year(s) project management experience (Preferred)

Education Level

• High School Diploma
• Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent (Preferred)

About the Company

• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
• CO+I performs a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
• CO+I focuses on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
• Microsoft's infrastructure comprises a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.
• The foundation is built upon and managed by subject matter experts supporting services for over 1 billion customers and 20 million businesses in over 90 countries worldwide.
• Environmental sustainability and optimization are at the forefront of data center design and operations.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
• Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals.
• Daily values include respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.

Equal Opportunity

• Microsoft is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• Assistance with religious accommodations and/or reasonable accommodations due to a disability during the application process is available.