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About the Role

As a Microsoft Data Center IT Operations Manager (ITOM), you lead and manage a team of individual contributors, overseeing data center site services and logistics. This role offers an opportunity to lead highly effective teams within Microsoft's Cloud Operations & Innovation (CO+I) organization, which powers core infrastructure for services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I focuses on employee development with trainings, growth opportunities, and professional certifications. Our global infrastructure includes over 200 Data Centers in 32 countries, supporting over 1 billion customers and 20 million businesses. We prioritize environmental sustainability and optimization in our data center design and operations, aligning with Microsoft's mission to empower every person and organization on the planet to achieve more.

Responsibilities

Empower a culture of safety, security, and compliance in all aspects of datacenter activities.
Lead and manage a team of high-performing individual contributors and their ongoing talent development.
Manage and oversee datacenter site services, logistics, and deployment.
Collaborate and coordinate with multiple internal business groups to ensure the successful delivery of service levels.
Analyze production operations and initiate corrective actions to ensure operational stability.
Initiate and establish quality standards for the datacenter teams and manage those initiatives through to completion.
Learn, live, and coach the One Microsoft culture and values.
Lead through change by bringing clarity, generating energy, and delivering success.
Embody our culture and values.

Requirements

High School Qualification or equivalent AND 3+ years of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience.
3+ years’ experience managing physical operations in an IT and/or Critical Environment infrastructure.
Ability to work flexible hours, non-business hours, or other scenarios required by rhythm of the business.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must have the ability to obtain Reliability Status screening from the Government of Canada.
To obtain the requisite clearance, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.

Skills

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
1+ year(s) people management experience.
Enterprise-level experience managing large-scale and complex projects/programs.
Demonstrated knowledge of audit and compliance requirements in a large global enterprise.
Demonstrated problem-solving skills, analytical capabilities, data analysis, and attention to detail.
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP

Location

Canada

Work Type

Full-time

Experience Level

3+ years experience
1+ year(s) people management experience
8+ years experience
10+ years experience

Education Level

High School Qualification or equivalent
Bachelor's or Technical College Degree

Salary/Compensations

CAD $89,300.00 - CAD $163,200.00 per year

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.