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About the Role

The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers, guiding them to scale efficiently, elevate buyer experience, and innovate on the platform. This role sits at the intersection of partnership management, category strategy, and go-to-market execution. You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers.

Responsibilities

Manage a defined book of business and develop/execute account strategies for sellers, focused on quarterly growth, product adoption, and operational health.
Analyze performance trends and use data-driven insights to identify new opportunities for GMV expansion, buyer engagement, and platform adoption.
Build trusted relationships with sellers through consistent coaching, actionable feedback, and deep business understanding.
Partner with Category Leads, Product, Marketing, and Policy teams to surface insights, influence roadmaps, and coordinate initiatives that support seller success and ensure a great buyer experience.
Translate seller needs into clear business cases and work with cross-functional partners to unlock growth opportunities and address pain points.
Manage multiple concurrent initiatives and prioritize time, ensuring projects stay on scope, on time, and deliver measurable impact.
Share best practices, insights, and account learnings with peers to help scale Whatnot’s partnership excellence.

Requirements

5+ years of experience in partnerships, business development, account management, or client success, ideally within ecommerce, creator platforms, or marketplaces.
Strong analytical and commercial skills with a proven ability to identify growth levers and execute data-driven strategies.
Excellent communication and relationship-building skills; able to influence partners and internal stakeholders with clarity and confidence.
High ownership and accountability; able to balance strategic thinking with hands-on execution.
Proven project management discipline across concurrent workstreams.
Adaptability, curiosity, and a low-ego, high-impact mindset.

Skills

Salesforce
Gong
Sigma
AI tools (Claude, ChatGPT, Salesforce automation, Gong AI, hex, etc.)

Location

Remote

Work Type

Remote
Co-located

Experience Level

5+ years

About the Company

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.
Sellers are building real businesses across hundreds of categories.
Building live commerce at a scale that's never been done in the West.
People are shaping how an entirely new industry develops.
A remote co-located team, inspired by values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
Move fast, stay close to users, and focus on the work that drives the most impact.
One of the fastest growing marketplaces.
Named the #1 Best Startup Employer in America by Forbes.
Enabling anyone to turn their passion into a business and bring people together through commerce.

Equal Opportunity

Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.