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About the Role
Provide expert assistance to customers, build ongoing business relationships, and efficiently provide parts and solutions, potentially utilizing mechanical aptitude to solve problems. This role offers a growth path toward sales or management careers.
Responsibilities
- Assist customers by phone and in person at our facility
- Clarify customer needs, conduct research, and recommend parts
- Meet and exceed monthly sales goals while increasing customer satisfaction
- Process quotes, take orders, and provide post-order service
- Utilize mechanical aptitude to help solve customer problems or processes
Requirements
- 6 months of customer service experience preferred
- Excellent telephone and written communication skills, including English grammar
- Ability and desire to learn new systems and processes quickly
- Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel) and comfortable with Google search engine
- High school diploma or equivalent
- Valid driver's license and clean driving record (MVR)
- SAP / ERP experience preferred but not required
- Some knowledge of industrial distribution products and hydraulics preferred but not required
- Attention to detail, accuracy, ability to multitask
- Ability to lift up to 50 lbs.
Skills
- Customer service
- Prioritization
- Multitasking
- Verbal communication
- Written communication
- Interpersonal skills
- Relationship building
- Mechanical aptitude
Location
- Onsite
Work Type
- Full-time
- Monday through Friday
Experience Level
- Entry-level
Education Level
- High school diploma or equivalent
Salary/Compensations
- Competitive base salary
- Incentive opportunities
- Added incentives based on performance
Benefits
- Base salary and bonus opportunities
- Health, vision, and dental coverage
- 401(k) with company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement
- Personalized training and development program
- Career development and advancement opportunities
About the Company
- Global industrial distribution company and industry-leading value-added distributor of innovative and reliable industrial products.
- Partnership with over 4,000 world-class manufacturers.
- Committed to having the right part in stock and delivering it to the customer when needed since 1923.
- Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
- Serves MRO and OEM end users in virtually all industrial markets through multi-channel capabilities.
- Built on a philosophy that puts people first.
Equal Opportunity
- Applied Industrial Technologies is an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.
- All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.