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About the Role

This is a hands-on partnerships role focused on building relationships that drive revenue. You will own Crystal PM’s integration partner ecosystem end-to-end, managing the API platform, negotiating and onboarding new partners, and building a scalable partnerships function. The role focuses on integration and ecosystem partnerships with software and technology partners to enhance Crystal PM’s platform functionality and value for eyecare practices. You will report to the Chief of Staff and work closely with a founder, leveraging their industry knowledge and relationships.

Responsibilities

Manage Crystal PM’s integration partner ecosystem end-to-end.
Manage the new API platform.
Negotiate and onboard new integration partners.
Build a partnerships function with operational infrastructure to scale.
Drive the API migration to completion.
Evaluate, negotiate, and onboard 5+ net-new integration partners within the first year.
Ensure the average onboarding cycle is under 90 days.
Document the partner onboarding playbook for repeatability.
Track partnership-attributed revenue in Salesforce with clean attribution.
Maintain a live Salesforce pipeline.
Establish quarterly performance reporting.
Deliver partner enablement materials for top partners by revenue.
Deploy a partner satisfaction survey and achieve 8+/10 scores.
Represent Crystal PM at 3+ industry events.
Build direct relationships with the top 10-20 partners by revenue.
Share partner intelligence freely across sales, marketing, and product.
Operate in white space, building processes as you go.
Drive cross-functional initiatives without excessive structure or oversight.

Requirements

You’ve driven the API migration to completion.
Every eligible legacy partner is on new API integration agreements.
Direct database access is sunset.
You did it without torching the relationships in the process.
You’ve evaluated, negotiated, and onboarded 5+ net-new integration partners within your first year.
The average onboarding cycle is under 90 days.
You’ve documented the playbook so it’s repeatable.
Partnership-attributed revenue is growing 20%+ year-over-year.
You can tell the story behind every dollar.
It’s tracked in Salesforce with clean attribution by partner.
You’ve positioned the partnerships function for future growth.
Salesforce pipeline live and maintained.
Quarterly performance reporting established as needed.
Partner enablement materials delivered for the top partners by revenue.
Partners trust you.
You’ve deployed a satisfaction survey and you’re scoring 8+/10.
You’ve represented Crystal PM at 3+ industry events.
Built direct relationships with the top 10-20 partners by revenue.
Warm but direct communication style.
Ability to deliver a hard message without destroying the relationship.
Bias toward action; test a playbook with three partners rather than perfecting it for a quarter.
Comfortable inheriting work in progress and driving it to completion.
Low ego, high integrity.
Genuinely curious about the industry.
Enjoy operating in white space.
Enjoy building processes as you go.
Ability to drive cross-functional initiatives without excessive structure or oversight.
High degree of autonomy.

Skills

Relationship building
API platform management
Negotiation
Onboarding
Partnership management
Salesforce
Performance reporting
Partner enablement
Communication
Cross-functional initiative driving

Location

Austin, TX

Work Type

Hybrid
Relocation support available

Experience Level

Mid-level
Senior-level

Salary/Compensations

Competitive compensation based on experience

Benefits

Health, Dental, and Vision benefits
401(k) with matching company contribution
Flexible PTO policy
Ground-floor opportunity in a well-capitalized, fast-growing healthcare technology company

About the Company

Crystal PM is a system of record for thousands of eyecare practices.
Crystal PM is a fast-growing healthcare technology company.