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About the Role

The Housing Ambassador provides for the health, safety, and well-being of Home Free residents during overnight, swing, and occasional weekend/holiday shifts. This role is essential for creating a safe and supportive community, intervening in emergencies, and ensuring participants are safe and secure.

Responsibilities

• Ensure the safety, security, and well-being of participants and the complex during after-hours shifts.
• Respond to emergencies and participant needs after hours, contacting the Program Manager when necessary.
• Assess and respond to participant needs, requests, and complaints in a timely, effective, and respectful manner.
• Maintain positive relationships with participants, showing sensitivity to cultural backgrounds and special needs.
• Adhere to Fair Housing and Equal Housing Opportunity requirements.
• Respect and follow house rules, reporting any violations to the Program Manager.
• Monitor the facility and participants after business hours.
• Interact with residents while maintaining professional boundaries.
• Log information upon arrival and at the end of each shift.
• De-escalate potential client conflicts.
• Inspect facilities to maintain security and program compliance.
• Answer phones, take messages, and respond to information requests professionally.
• Complete and submit maintenance requests for equipment failures or needed repairs.
• Respond to participant requests and questions professionally and courteously.
• Report any problems to the Program Director immediately.
• Manage site-specific emergencies or crises under the direction of the Program Director.
• Provide crisis intervention as directed by the Program Director.
• Participate in daily shift change meetings, communicating all issues and concerns to the next shift staff.
• Ensure paperwork is complete and the workspace is clean and organized at the end of each shift.
• Encourage participants to engage in groups, activities, and services.
• Facilitate groups, workshops, and client meetings as needed.
• Attend all staff meetings and trainings, even if outside regular work hours.
• Participate in all applicable staff trainings and staff meetings.

Requirements

• Must be female.
• Must submit proof of clear TB results dated within 60 days prior to hire date.
• Must wear provided PPE and adhere to all safety guidelines when needed.

Skills

• Excellent interpersonal and organizational skills.
• Advanced problem-solving skills.
• Tactfully address and resolve questions/concerns.
• Working knowledge and experience of Home Free project planning and implementation.
• Critical thinking and problem solving.
• Excellent decision-making and leadership capabilities.
• Excellent written, verbal, and interpersonal communication skills.
• Basic computer skills.
• Excellent verbal communication skills.
• Strong knowledge of social services.
• Ability to maintain professional, respectful, and honest interactions.
• Ability to work as part of a multidisciplinary team.
• Sensitivity to diverse participant and staff populations.
• Positive attitude.
• Enjoy supporting a diverse group of people.
• Love talking with people and doing a broad array of activities.
• Enjoy keeping things organized.
• Find new ways to improve processes.
• Attentive to detail with keen follow-through skills.
• Organize, schedule, communicate, and collaborate.
• Comfortable with people from every walk of life.
• Great energy.
• Willingness to work hard and go the extra mile.

Location

• San Francisco, CA

Work Type

• Full-Time
• Overnight
• Swing shift
• Weekend
• Holiday

Experience Level

• Prior paid experience working with homeless populations that use harm-reduction models.
• Prior work with people dealing with mental health, disabilities, or substance abuse issues is preferred.

Education Level

• High School Diploma or Equivalent
• Actively working toward a diploma

Salary/Compensations

• $22.00 - $22.00 Hourly

Benefits

• Very low monthly costs for medical, dental, and vision insurance.
• Generous time off.
• Various pre-tax flexible spending accounts.
• Retirement account 403(b).
• Annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs.
• Annual athletic event participation reimbursement up to $50.
• Annual massages reimbursement up to $50.
• Company-paid wellness-related apps.
• Employee Assistance Program.
• Comprehensive mental health care platform for employee and dependents.

About the Company

• Five Keys is a nonprofit organization operating an extensive network of programs across California in 14 counties and over 120 locations.
• The organization focuses on empowering individuals and families to overcome poverty and inequity through initiatives including public charter schools, restorative justice programs in jails and prisons, shelters, and supportive housing.
• Five Keys aims to uplift individuals and families by providing essential resources like education, housing, and employment to create positive and lasting change.
• Home Free is a transitional housing residence for criminalized survivors of domestic violence, housing up to 12 formerly incarcerated mature women.
• Home Free provides safe and vibrant co-housing that underscores each woman’s worth, humanity, and dignity for their successful reintegration.
• Five Keys is committed to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
• The agency serves vulnerable populations with compassion, patience, and a trauma-informed approach.

Equal Opportunity

• Adheres to Fair Housing and Equal Housing Opportunity requirements.