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About the Role

We are seeking a collaborative and analytical Technical Business Analyst to play a key role in shaping and improving business systems, processes and services across NESA. Working closely with stakeholders, users and technical teams, you will identify opportunities for improvement, gather and document business requirements, and help deliver solutions that support organisational priorities and enhance service delivery. This is an exciting opportunity to join a team focused on continuous improvement, innovation and business transformation. You will have the opportunity to work across a diverse range of initiatives, influence decision-making through data-driven insights, and contribute to technology and process improvements that have a meaningful impact across the organisation. If you’re passionate about solving complex business problems and translating ideas into practical, user-focused technology solutions we would welcome your application!

Responsibilities

Analysing and documenting business processes, system requirements and user needs.
Translating business requirements into user stories, epics and solution specifications.
Investigating business problems and recommending fit-for-purpose solutions.
Analysing data and information to identify trends, risks and improvement opportunities.
Engaging with stakeholders to gather requirements and support decision-making.
Providing advice on system enhancements, technical solutions and business improvements.
Supporting the delivery of change initiatives and continuous improvement activities.
Building strong stakeholder relationships to support successful business outcomes.

Requirements

Experience analysing business processes, gathering requirements and delivering technology-enabled solutions.
Strong analytical skills with the ability to translate complex information into practical recommendations.
Experience developing business requirements, user stories and process documentation.
Proven ability to build trusted stakeholder relationships and communicate with both technical and non-technical audiences.
Experience identifying opportunities to improve systems, processes and customer outcomes.
A collaborative approach, with the ability to balance competing priorities and adapt to changing business needs.
Experience with Microsoft Dynamics 365 Customer Service in a regulated or government setting is highly desirable, with relevant certifications or demonstrated platform expertise preferred.
Tertiary qualifications in a relevant field or equivalent experience.
Valid Working with Children Clearance check (WWCC) for paid employment.

Skills

Microsoft Dynamics 365 Customer Service

Location

Hybrid

Work Type

Full-time
Temporary

Experience Level

Clerk Grade 7/8

Education Level

Tertiary qualifications in a relevant field or equivalent experience

Salary/Compensations

$113,574 to $125,720 p.a.

Benefits

Employer’s contribution to superannuation
Leave loading
Flexible working arrangements
Generous leave entitlements
Access to discounted health and fitness memberships via Fitness Passport
Employee assistance program
Annual flu vaccinations
Salary packaging options

About the Company

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.
We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

Equal Opportunity

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.
We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.