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About the Role

This is a highly collaborative HR Generalist opportunity designed to directly support and accelerate the impact of the HR Business Partner team. This role will serve as the central operational engine for the HRBP group, maintaining critical tracking workbooks, compiling localized team feedback, and coordinating core talent cycle milestones. Acting as a key liaison between HRBPs and our Centers of Excellence, you will ensure consistency, data integrity, and operational excellence across all client groups. This position offers deep exposure to workplace data tracking, process optimization, employee relations execution, and team readiness, making it an exceptional growth path for a developing HR professional looking to understand how enterprise talent strategies are implemented on the ground.

Responsibilities

Own and maintain the weekly HRBP Strategic Workbook by compiling data on turnover, leaves, performance timelines, and accommodations.
Serve as the central hub for business meeting prep, building and formatting standardized, polished presentation decks for client groups.
Coordinate with Centers of Excellence (COEs) and track meeting action items to ensure corporate initiatives and deliverables are seamlessly executed.
Pull and organize localized engagement data (e.g., Peakon) to help HRBPs track team sentiment and flag potential burnout risks.
Code and categorize qualitative themes from exit and stay interviews to identify localized retention and turnover trends.
Validate localized reporting hierarchies and cost centers, partnering with HR Operations and HRIS to resolve any data discrepancies.
Act as the first point of contact for routine policy and tool inquiries from employees and managers, escalating complex issues to the appropriate HRBP.
Manage the tracking calendar and documentation pipeline for active Performance Improvement Plans (PIPs) to ensure milestone compliance.
Support case management logistics by tracking return-to-work timelines, documenting accommodation frameworks, and organizing initial case timelines.
Partner with the HRBP team to map current workflows, building Standard Operating Procedures (SOPs) and tools to streamline service delivery.
Maintain highly organized, secure, and up-to-date tracking logs and program documentation to support seamless information sharing.
Provide research, data compilation, and coordination support for localized people initiatives and corporate program reviews.

Requirements

Diploma in Human Resources Management or Undergraduate degree in Human Resources, Business, Organizational Development, or a related field.
Minimum 5 years’ progressive experience working in Human Resources, with demonstrated experience in a generalist position, including benefits/leaves coordination, employee life-cycle services, recruitment and collaboration with internal stakeholders.
Possesses sound foundational knowledge of applicable HR functions and related policies, procedures and legislation.
Demonstrates strong ability to provide accurate and timely HR support to various lines of business within the organization.
Possess comprehensive expertise in key HR areas such as recruitment, compensation, total rewards, performance management, and talent management.
Demonstrated experience and proven ability to handle sensitive and confidential information with the highest level of discretion and professionalism.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

Skills

HRBP Enablement
Meeting Readiness
Workforce Data Tracking
Feedback Coordination
Employee Relations
Performance Management
Policy Triage
Program Support
Process Frameworks
Collaboration
Data Integrity
Operational Excellence
Workplace Data Tracking
Process Optimization
Employee Relations Execution
Team Readiness
Recruitment
Compensation
Total Rewards
Talent Management

Location

Hybrid (remote/office)

Work Type

Hybrid
Full-time

Experience Level

Minimum 5 years’ progressive experience working in Human Resources
Developing HR professional

Education Level

Diploma in Human Resources Management
Undergraduate degree in Human Resources, Business, Organizational Development, or a related field
CHRP/CHRL designation is considered an asset

Salary/Compensations

$73,500 to $122,500

Benefits

Competitive compensation package
Annual variable bonus
Defined contribution pension plan with employer matching percentage (if eligible)
Comprehensive health and dental benefit coverage
Mental health coverage
Life insurance
Health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over)
Minimum four weeks paid vacation
Sick and personal days
December holiday shutdown
Cultural holiday observance days
26 weeks of paid maternity and parental leave top-up (if eligible)
Rewards and recognition program
Access to office gym facilities
Internal and external professional development opportunities
Fun team and organizational events
Monthly all staff forums led by our Executive Leadership Team

About the Company

Payments Canada is at the forefront of the Canadian payment ecosystem.
Our purpose is to make payments easier, smarter and safer for all Canadians.
We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day.
We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges.
We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
Our culture fosters authenticity, collaboration, innovation and development.
We empower one another, make meaningful contributions that not only impact the organization, but our country!
We develop and nurture meaningful connections that drive innovation in our ecosystem.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company.
Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making.
Our trained recruitment professionals and hiring managers always make the final hiring decisions.
We are committed to making everyone feel they can be themselves and thrive at work.
We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities.
If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
Preference will be given to Canadian citizens and permanent residents.