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About the Role
As a 3IC (Third in Charge) at JD Sports, you will be a key member of the store leadership team, working collaboratively to deliver exceptional customer and employee experiences. You will act as a sales leader, motivating your team by example and coaching them to achieve sales targets and uphold company standards. This role directly contributes to the store's success through energetic leadership, a collaborative approach, and a deep understanding of retail best practices.
Responsibilities
- Model great customer service for every customer, every time.
- Visibly drive service outcomes by coaching the team to deliver exceptional service and a ‘service over task’ mentality.
- Support the Store Manager and Assistant Store Manager to drive sales and KPI performance.
- Utilize financial reporting to identify trade trends and opportunities and implement action plans.
- Assist the Management Team to complete weekly visual merchandising direction & promotional launches.
- Assist in recruiting, inducting, and developing team members.
- Uphold company retail standards and deliver visual excellence.
- Work with the BOH team to ensure product availability and operational excellence.
Requirements
- Experience in a customer-facing service role.
- Previous retail experience in a key holder or entry-level leadership role.
- Results-driven with demonstrated experience in leading teams to successfully deliver results and KPIs.
- Ability to work efficiently in a fast-paced team environment.
- Consent to a VEVO Check to verify working rights.
Skills
- Sales leadership
- Coaching
- Customer service
- Financial reporting analysis
- Visual merchandising
- Recruiting
- Induction
- Team development
- Communication skills
- Passion for sports fashion brands
Location
- Australia
- New Zealand
Work Type
- Rostered shifts
- Sunday to Thursday availability
Experience Level
- Entry level leadership
Benefits
- Training and development opportunities
- Opportunity to progress across different business areas
- Attractive staff discount (also for friends and family)
- Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees
About the Company
- JD Sports is a global sports fashion retailer founded in 1981, known as the 'Undisputed King of Trainers'.
- With over 3,400 stores worldwide, JD Group inspires the emerging generation through sport, music, and fashion culture.
- Launched in Australia and New Zealand in 2017, JD Sports now operates over 70+ stores across multiple states.
- The company's mission is to offer unparalleled service and style, providing access to the biggest brands and products.
- Working at JD Sports is described as an attitude of challenging the norm and creating one's own path.
Equal Opportunity
- JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.