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About the Role

BGIS is seeking an experienced General Manager, Contracts – NSW & ACT to support the ongoing success of a significant portfolio of client partnerships across New South Wales and the Australian Capital Territory. This role involves working closely with clients, operational teams, and business support functions to ensure strong service delivery, sustainable commercial outcomes, and positive stakeholder experiences. It is well-suited for someone who enjoys building relationships and fostering thriving teams.

Responsibilities

Lead the overall operational, financial, and strategic performance of the NSW & ACT contract portfolio.
Deliver revenue, margin, profitability, retention, and growth objectives aligned with business targets.
Develop and implement strategic account management plans that strengthen long-term client partnerships.
Oversee contract performance, service delivery, compliance, KPI achievement, risk management, and governance requirements.
Collaborate across BGIS service lines to identify opportunities for integrated solutions and increased client value.
Foster strong relationships with clients, contractors, suppliers, consultants, and internal stakeholders.
Champion a culture of safety, compliance, continuous improvement, and operational excellence.
Lead, coach, and develop leaders and teams while supporting succession planning and capability development.
Drive innovation, best practice, and cross-functional collaboration throughout the business.
Ensure compliance with all relevant legislative, contractual, quality, environmental, and safety requirements.

Requirements

Minimum 10 years' experience in senior leadership roles within facilities management, property, corporate real estate, or similarly complex service environments.
Demonstrated success leading large-scale contract portfolios with responsibility for operational and financial performance.
Strong commercial and financial management capability, including budget accountability, profitability, and business planning.
Proven experience developing strategic client relationships and delivering high levels of customer satisfaction.
Experience leading multidisciplinary teams within complex matrix organisations.
Strong stakeholder engagement, negotiation, communication, and influencing skills.
Demonstrated ability to use data and performance insights to support decision-making and accountability.
Experience working within quality, safety, environmental, and compliance frameworks.
Proficiency across Microsoft Office applications including Excel, Word, and Outlook.
Experience within integrated facilities management environments (Desirable).
Knowledge of integrated property management systems (Desirable).
Experience leading large geographically dispersed teams (Desirable).
Exposure to contract renewals, business growth initiatives, and strategic account expansion programs (Desirable).
Full working rights in Australia.

Skills

Commercial and financial management
Strategic account management
Stakeholder engagement
Negotiation
Communication
Influencing
Data analysis
Performance insights
Quality, safety, environmental, and compliance frameworks
Microsoft Office Suite (Excel, Word, Outlook)

Location

Sydney CBD, NSW

Work Type

Full-Time
Permanent
Onsite
Hybrid

Experience Level

Senior leadership
Minimum 10 years

Education Level

Bachelor's degree in Property, Business, Commerce, Accounting, Law, or a related discipline, or equivalent professional experience.

Benefits

AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Endorsed by WORK180 as an Employer of Choice for Women
Recognised as a Top 5 Employer for Career Development Opportunities by WORK180
Flexible hybrid working arrangements
Spot recognition vouchers
$2,000 employee referral bonus
Access to Flare discounts
Fitness Passport for you and your family
Leadership development programs
Two paid volunteer days annually
Donation matching initiatives
Health and wellbeing programs
Employee Assistance Program
Flu vaccination vouchers
Service recognition awards
Inclusive employee networks
Veteran Advocacy initiatives
Stretch RAP commitments

About the Company

BGIS is a global provider of integrated facilities management services, supporting clients through innovative, sustainable and people-focused solutions.
Across Australia and around the world, we work alongside our clients to create safe, efficient and high-quality environments.

Equal Opportunity

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, veterans, and people from culturally diverse backgrounds.
Be part of a workplace that values diversity, safety, sustainability, innovation, and professional growth.