Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The primary role of Complex Claims Specialist is to independently analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our clients and their brokers, and to proactively drive early resolution of claims arising from our General Liability products. The Complex Claims Specialist will manage a full pending of General Liability Claims, as well as provide thought leadership in multiple forums within and outside of the company. The Complex Claims Specialist actively engages in business development, product innovation, and market/customer insight and develop strong working relationships with underwriting leadership. This is a fantastic opportunity to join Hiscox USA, a growing business where you will be able to make a real impact. Together, we aim to be the best people producing the best insurance solutions and delivering the best service possible.

Responsibilities

Strategize and maximize early settlement opportunities for General Liability Claims (BI & PD)
Draft and Review coverage analyses
Monitoring litigation/suits and managing local defense counsel & relationship
Continually assessing exposures and adequacy of claim reserves
Drive employee engagement by exhibiting passion about the company, values, business and our customers
Take lead in managing high exposure claims on team
Monitor litigation and manage local defense counsel
Attend mediations and/or settlement conferences where appropriate
Assists in preparing & presenting quarterly reserving packs
Actively participate in the Claims/UW/Actuarial feedback loop
Keep senior claims management adequately and appropriately informed of key issues
Liaising directly on daily basis with insureds and brokers
Maintaining timely and accurate file documentation/information in our claims management system

Requirements

JD from an ABA-accredited law school
Bar admission in good standing
Minimum of 8 years of professional experience in General Liability with an insurance carrier or litigation experience in General Liability
Litigation and mediation experience
Ability to analyze liability and potential damages exposure
Experience monitoring outside counsel
Experience negotiating allocation issues
Experience drafting or reviewing litigation budgets
Experience recommending or setting reserves
Experience handling large volume of claims or litigation matters
Ability to manage case load independently and meet timelines
Excellent verbal and written communication skills
Strong ability to establish rapport and build relationships with clients
Team-oriented, with ability to excel in a collegial environment
Leadership and people management skills
<10% Travel Required

Location

Atlanta
Boston
Chicago
Hartford
NYC
Scottsdale

Work Type

Permanent
Hybrid

Experience Level

8+ years

Education Level

JD from an ABA-accredited law school
Bar admission in good standing

Salary/Compensations

$115,000 - $130,000

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days
2 Hiscox Days
10 paid holidays
Ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Modern and open office spaces
Complimentary drinks

About the Company

As an international specialist insurer, Hiscox is far removed from the world of mass market insurance products. Instead, they are selective and focus on key areas of expertise and strength, underpinned by a culture that encourages challenging convention and always looking for a better way of doing things.
Hiscox USA was established in 2006 to focus on the needs of underserved and specialty commercial clients via both regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco.
Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
Hiscox is a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries, it’s a business with lots of opportunity for people with talent, spark and ambition.

Equal Opportunity

Hiscox Values: At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values. Courage: Dare to take a risk Ownership: Passionate, commercial and accountable Integrity: Do the right thing, however hard Connected: Together, build something better Human: Clear, fair and inclusive