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About the Role

We are seeking an innovative and technically skilled Sr. Data Intelligence Solutions Architect to join the Employee & Experience Enablement (E3) organization. This role will be responsible for designing and enabling scalable data, analytics, automation, and AI-driven operational solutions that improve visibility, decision-making, and operational efficiency across the Customer Experience ecosystem. The ideal candidate brings deep expertise in data architecture, AI-enabled operational solutions, analytics platforms, workflow automation, and enterprise system integration. This individual will serve as a strategic technical leader responsible for transforming operational data into actionable intelligence that supports Support, Product, Engineering, Delivery, Workforce Management, and Customer Health initiatives.

Responsibilities

Design scalable data architecture for operational reporting, workforce planning, QA, escalation management, customer health, and executive visibility.
Build and maintain enterprise data models, integrations, and pipelines across operational platforms, contact center systems, and analytics environments.
Architect AI-enabled solutions for workflow automation, trend detection, case intelligence, quality monitoring, and operational forecasting.
Partner with Insights & Analytics to build dashboards, scorecards, and predictive models that support strategic decisions.
Collaborate cross-functionally to ensure system integration alignment and operational readiness.
Drive visibility into SLA adherence, customer health, workforce demand, escalation trends, and support performance.
Identify and implement AI and automation opportunities to reduce manual overhead and improve scalability.
Establish data governance standards, data quality practices, and reporting consistency across business functions.
Provide architectural leadership on AI-enabled customer experience and operational transformation initiatives.
Produce technical roadmaps, architectural documentation, and strategic recommendations for leadership.
Champion innovation, operational excellence, and continuous improvement.

Requirements

Bachelor's degree and 12+ years of related experience, advanced degree with 8+ years, or equivalent.
Experience in Data Architecture, Data Engineering, Solution Architecture, AI-enabled operations, or Business Intelligence.
Proven experience designing enterprise data solutions, operational analytics platforms, and scalable reporting architectures.
Experience developing AI-enabled solutions, automation frameworks, or predictive analytics platforms.
Solid understanding of enterprise system integrations, APIs, workflow automation, and operational tooling.
Experience with cloud-based data platforms and enterprise analytics and reporting tools.
Hands-on experience with Power BI, Tableau, Snowflake, SQL, Python, Databricks, Azure, AWS, GCP, or equivalent.
Experience integrating data across CRM, contact center, support, incident management, and workforce management platforms.
Strong analytical and systems-thinking skills.
Track record of cross-functional collaboration across Support, Product, Engineering, Delivery, and executive leadership.
Ability to translate technical concepts into business outcomes for both technical and non-technical audiences.
Comfortable managing multiple priorities in a fast-paced, cross-functional environment.
Experience in enterprise SaaS, FinTech, or Customer Experience organizations.
Experience designing AI-enabled operational intelligence or customer experience analytics platforms.
Knowledge of contact center analytics, conversational AI, sentiment analysis, or quality monitoring systems.
Background in operational transformation, workforce optimization, incident management, or customer health programs.
Experience with ML models, predictive analytics, workflow orchestration, or AI-assisted decision frameworks.
Fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S.
Unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

Data Architecture
AI-enabled operational solutions
Analytics platforms
Workflow automation
Enterprise system integration
Power BI
Tableau
Snowflake
SQL
Python
Databricks
Azure
AWS
GCP
CRM integration
Contact center system integration
Support platform integration
Incident management platform integration
Workforce management platform integration
Analytical skills
Systems thinking
Cross-functional collaboration
Technical concept translation
Enterprise SaaS
FinTech
Customer Experience
Contact center analytics
Conversational AI
Sentiment analysis
Quality monitoring systems
Operational transformation
Workforce optimization
Incident management
Customer health programs
ML models
Predictive analytics
Workflow orchestration
AI-assisted decision frameworks

Location

Austin

Work Type

Hybrid

Experience Level

Senior
12+ years of related experience
8+ years of related experience

Education Level

Bachelor's degree
Advanced degree

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Competitive health insurance offerings
Generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs
Resources for physical, mental, and professional well-being

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
Our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more).
We believe in making an impact—in the industry and in the community.
In 2004, Q2 founder Hank Seale set out to build a different kind of company.
Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do.
Our vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders.
To get there, we combine the must-haves of digital banking – feature functionality, operational excellence and integrations – with the next-generation of technology principles: data-driven insights, open technology and design thinking.
We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire.
Values Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles.
These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years.
Building something different and special takes the right kind of people, and we hope you’ll join our team.

Equal Opportunity

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements