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About the Role
Join our team as a Reservations Agent at the AT&T Hotel and Conference Center, located in the heart of the UT campus. You will be responsible for handling incoming reservation calls, booking reservations, and promoting hotel services.
Responsibilities
- Answer all incoming reservation calls, providing prompt and courteous service.
- Book all group and transient room reservations using Opera.
- Promote hotel services, amenities, and upsell products to guests.
- Input all guest information into a computer system, confirming details like arrival dates, room rates, and number of nights.
- Make appropriate rate type selections based on guest needs and sell strategy.
- Deliver a confirmation number for all reservations made.
- Assist the Group Rooms Coordinator with rooming lists or blocks.
- Pre-block specific reservations and set up routing of guest charges.
- Greet customers with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to and understand requests, and provide accurate information.
- Receive and appropriately respond to special requests from guests or forward them to the appropriate team members.
- Handle email inquiries.
Requirements
- Familiarity with the University of Texas campus and the city of Austin is required.
- Prior guest service experience is preferred.
- Prior hospitality experience is preferred.
- Must have valid and legal work authorization in the United States.
Skills
- Opera system usage
- Customer service
- Upselling
- Communication skills
- Problem-solving
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 1-2 years of prior guest service experience preferred
- Prior hospitality experience preferred
Education Level
- High school graduate or equivalent required
- College degree preferred
Benefits
- Paid Vacation Days (after 90 days of employment)
- Annual Merit Increases
- 11 Paid Holidays (after 90 days of employment)
- Free transportation with UT Proximity Card
- Free Daily Shift Meals
- Lockers & Locker Rooms with Showers
- Discounted Monthly UT Garage Parking on-site
- Discounted Gift Shop offerings
- Referral Bonus
About the Company
- Owned by UT Austin and managed by Compass Group North America.
- A diversity growth-oriented organization.
- Goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
Equal Opportunity
- EOE & AA Employer M/F/D/V.
- Participates in E-Verify.