Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for managing all aspects of events, from pre-event planning to post-event execution, ensuring a successful experience for clients and attendees. The position requires a strong focus on customer service, time management, and attention to detail, while working collaboratively within a team and independently.

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients.
• Deliver a successful experience for the planner and attendees to garner repeat and referral business.
• Respond quickly, professionally, and courteously to all internal partners and external customers.
• Deliver clear and concise communication representative of Concord Hospitality.
• Demonstrate excellent time management, self-motivation, and organization with a focus on details.
• Participate in all necessary internal meetings, conference calls, reporting, and planning.
• Prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, and networking events.
• Monitor and manage all aspects of pre-event, event, and post-event details.
• Track, detail, and communicate particulars of each assigned event and group, including room blocks, meeting space, concessions, and contract clauses.
• Accurately forecast group rooms and F&B revenues with internal and external partners.
• Understand conditions and strategies to maximize released space and rooms to impact hotel revenues.
• Gain knowledge of hotel's food and beverage products, pricing, presentation, and function space details.
• Learn and utilize digital sales systems (e.g., Delphi, CI/TY, PMS) and understand hotel revenue strategies.
• Implement tools and resources to accomplish individual and team goals and complete job duties efficiently.
• Attend customer functions as needed and work varying schedules and locations.
• Work independently with minimal supervision or in a team environment as a team leader.
• Foster teamwork and adopt an entrepreneurial spirit to make the best decisions for the hotel.
• Consistently meet goals and performance metrics as required for the position.
• Own career development and seek training and job opportunities for talent enhancement.
• Carry out reasonable requests made by Management and comply with company policies and procedures.

Requirements

• Willing and able to attend customer functions as needed.
• Willing to work varying schedules and at varying locations required by needs of the business.
• Ability to work independently with minimal direct supervision or in a team environment.
• Ability to foster teamwork and adopt an entrepreneurial spirit.
• Ability to consistently meet goals and performance metrics.
• Ability to own career development and seek training opportunities.
• Ability to carry out reasonable requests made by Management.
• Ability to comply with company policies and procedures.

Skills

• Customer service
• Time management
• Self-motivation
• Organization
• Attention to detail
• Communication
• Forecasting
• Revenue management
• Digital sales systems proficiency

Work Type

• Full-time

Salary/Compensations

• Competitive wages

Benefits

• Medical/dental/vision plans
• Life insurance
• Short-term/long-term disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development
• Career advancement opportunities

About the Company

• Concord Hospitality invests in its associates by providing training and development at all levels.
• Our 'Associate First' culture supports and inspires personal development.
• We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations.
• Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN!
• We support diversity and inclusion through our mission to be a 'Great Place to Work for All.'

Equal Opportunity

• We support diversity and inclusion through our mission to be a 'Great Place to Work for All.'