Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Golden Gate Regional Center is seeking a Quality Assurance Specialist to evaluate and monitor services across three counties, ensuring compliance with regulations and best practices for individuals supported by the agency.

Responsibilities

• Coordinate and conduct quality assurance evaluations on community programs, including report writing, follow-ups, and ongoing monitoring.
• Act as an independent evaluator, evaluation team leader, or QA team member.
• Participate in State reviews of GGRC services.
• Revise evaluation tools for residential and nonresidential programs based on Title XVII regulations and best practices.
• Analyze and review changes in Title XVII and XXII and DDS standard regulations, making policy recommendations.
• Participate in the Request for Proposal process for service provider selection.
• Develop plans of correction for underperforming programs and provide follow-up.
• Serve on in-house and community committees and task forces to improve program quality.
• Provide training workshops on evaluation and monitoring for service providers, GGRC staff, and community representatives.
• Participate in meetings with Community Care Licensing and other regional centers.
• Evaluate a Family Homes Agency (FHA) annually and provide ongoing technical assistance.
• Provide technical assistance to community programs, including targeted training seminars.
• Participate in special projects and assist with additional duties as assigned.
• Maintain client information confidentiality in compliance with HIPAA and the Lanterman Act.

Requirements

• 2+ years post-graduate work, one of which must be in the field of developmental disabilities.
• Ability to collaborate with a broad spectrum of providers and community partners.
• Ability to communicate technical requirements (policies, procedures, regulations and expectations) to diverse groups.
• Problem identification and analysis.
• Ability to interpret guidelines and standards and apply them in a fair and consistent manner.
• Active listening.
• Adaptability.
• Collaboration/Teamwork.
• Customer service orientation.
• Organizational skills.
• Time management.
• Self-direction.
• Experience in multi-cultural settings and/or multi-lingual capacity is desired.

Skills

• Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation.
• Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner.
• Documenting and maintaining accurate data, reports and records.
• Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications.
• Ability to work with a diverse group of people.
• Program evaluation and development.
• Seminar and workshop presentation.

Location

• Agency’s three counties

Work Type

• Full-time

Experience Level

• 2+ years post-graduate work

Education Level

• Bachelor’s degree in social work or related human services field.
• Master’s degree is preferred.

Salary/Compensations

• $60,385 - $72,462

Benefits

• Medical and Dental benefits with a generous employer contribution.
• Employer paid Life, Disability and Vision coverage.
• 10% employer contribution to a 403(b) retirement account.
• 13 vacation days.
• 15 sick days.
• 11 paid holidays.
• 6 personal holidays.
• Up to 5 paid days for continuing education.

About the Company

• GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems.
• We are community minded and passionate.
• GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive.
• We endeavor to place each person at the center of his, her or their own life.
• We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

Equal Opportunity

• Golden Gate Regional Center is an Equal Opportunity Employer.
• GGRC values diversity; people of all backgrounds are encouraged to apply.