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About the Role

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. CSRs are our first points of contact with guests and focus on building great relationships. We are an employee-owned and operated company that is expanding, providing many growth opportunities. We have over 80 locations in twenty-six states and have been in business for 30 years. This countrywide, well-established pet care facility may be the perfect place for you if you are looking for a company in which you can learn and grow.

Responsibilities

Manage main lobby operations including check-ins, check-outs, guest visits, tours, and answering general questions.
Handle incoming calls professionally.
Maintain cleanliness of the facility.
Perform scheduling tasks.
Manage file maintenance.
Perform data entry.

Requirements

Possess a love of animals.
Display a professional manner at all times.
Ability to work evenings, weekends, and holidays.
Ability to lift/carry 40 pounds or more.
Able to stand/walk for eight hours a day.
Able to work in a fast-paced environment.
Able to work on a computer system.
Able to handle dogs on leashes.
Able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
Welcome both human and pet guests.
Correctly identify animal body language/behavior.
Follow safe handling procedures.
Check in and out pet guests while providing excellent customer service.
Escort pets to and from their rooms.
Take reservations over the phone.
Work both individually and as a team player.
Contribute to maintaining the cleanliness of the facility.
Communicate with management and other team members.

Skills

Customer Service
Animal Handling
Computer Systems
Communication

Location

WEST BERLIN, NJ 08091

Work Type

Part Time

Experience Level

Entry

Education Level

High School Graduate or Equivalent
At least 1 year of professional animal experience

Salary/Compensations

$16.00 - $16.50 Hourly

Benefits

Health, dental, vision, life insurance, STD/LTD
401K with company matching
ESOP - Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts

About the Company

Employee-owned and operated company that is expanding.
Over 80 locations in twenty-six states coast-to-coast.
In business for 30 years.